STELLA CHEPNG’ENO BII
Senior Relationship Manager
Channel ManagerLive in KenyaNationality
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Work experience
Senior Relationship Manager
ABC Bank Kenya Ltd2025.01-Current(2 years)➢ Drove sustainable business growth aligned with Group strategy, achieving revenue, balance sheet, and acquisition targets. ➢ Executed client deals, led cross-selling, and delivered innovative financial solutions with profitable margins. ➢ Built and deepened long-term client and stakeholder relationships, boosting loyalty and opportunities. ➢ Oversaw account monitoring, ensuring compliance with policies and approved facilities. ➢ Maintained portfolio quality within NPL and PAR thresholds through strong governance and risk management.relationship manager - retail banking
ABC Bank Kenya Ltd – Nairobi, Kenya2022.01-2024.12(3 years)➢ Expanded retail client base by 40% through targeted acquisition. ➢ Increased customer satisfaction scores to 90%+ via personalized engagement. ➢ Delivered lending portfolio growth of KES 1.2B, ensuring quality credit analysis. ➢ Led cross-selling initiatives that boosted product uptake by 25%. ➢ Conducted market intelligence to improve products and solutions.relationship manager - private banking
Guaranty Trust Bank (GT Bank)2018.06-2021.12(4 years)➢ Managed a KES 1B portfolio of affluent clients with tailored financial solutions. ➢ Strengthened loyalty via proactive engagement and digital banking adoption. ➢ Partnered with wealth managers for investments and estate planning. ➢ Acquired 50+ new high-net-worth clients via referrals and networks.Sales Team Leader
Indepth Research Services Ltd2016.04-2018.05(2 years)➢ Led a 15-member sales team, consistently achieving 120% of sales targets. ➢ Tracked performance metrics and implemented sales growth strategies. ➢ Optimized processes and resolved internal team challenges.Direct Sales Representative
Barclays Bank of Kenya Ltd2014.02-2016.03(2 years)➢ Consistently achieved 100%+ monthly sales targets for loans, accounts, and cards. ➢ Resolved client issues and provided after-sales support. ➢ Produced regular sales activity reports and monitored repayments. KEY ACHIEVEMENTS • Promoted to Senior Relationship Manager in January 2025 at ABC Bank for exceptional performance. • Grew client portfolio revenue by 18% YoY and increased acquisition by 30% in 2025. • Maintained NPL ratio below 2%, surpassing Group quality standards. • Managed and grew a KES 1B private banking portfolio at GT Bank. • Consistently achieved 100%+ of sales targets across all roles. COMMUNITY AND HOBBIES
Educational experience
JKUAT
MBA, Strategic Management2025.01-2027.01(2 years)Egerton University
Commerce, Marketing (Upper Second)2010.01-2013.01(3 years)Moi University
Business Management2006.01-2009.01(3 years)African Institute of Research & Development studies
Computer Application packages2005.01-2008.01(3 years)
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