•Successfully adapted to education requirements both for in-person and remote class instruction•Transition First-Year experience students through designed and applied academic course•Deliver New Student Orientation presentations for incoming University Division student•Navigate the specific needs of a diverse student population consisting of first-generation and international students•Provide students with information on academic and general education course requirements, the university’s academic units, and placement testing requirements•Communicate softer life and academic skills necessary for success•Implemented “best practices” presentation techniques that optimize students’ understanding of the material•Engage with campus community both onsite and virtually•Utilize remote learning tools like Blackboard to communicate with students and staff after classroom hours•Incorporated during Covid Pandemic new teaching practices while 100% remote-based•Served as SME for video conferencing with Microsoft Teams software for live lectures and counseling students •Created and taught students using PowerPoint presentations, interactive projects and simulated group assignments

•Provided customer service to new customer accounts and retention of existing accounts•Maintained a balancing record that is in line with policy•Executed problem solving skills to find and correct outages and to enlist help as needed for more difficult errors. •Consistently met or exceeded sales goals as set by Branch management by effectively and efficiently cross-selling bank products and services to both current and potential customers.•Provided exceptional customer service in addressing financial needs and account concerns. •2nd place winner in December 2016 Retail and Sales Company

•Administered detailed performance reviews to evaluate each staff members progress based on studio expectations and employee quarterly evaluations and provided training to all staff members on company policies and procedure.•Developed and coordinated work schedules for staff of 8+ resulting in better time management and a more effective workday.•Tracked registration, enrollment, and payments for over 150 active and inactive clients through DancePro studio database.