Songpol S.
Senior Operations Manager (TAGTHAi Application)@KASIKORNBANK
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Summary
Senior Operations Manager (TAGTHAi Application) @ KASIKORNBANK | Operations Management, People Management. Customer Service professional with 20+ years expertise in problem resolution and relationship management. Proven track record in delivering exceptional customer satisfaction through advanced problem-solving and communication skills. Excels in high-volume, fast-paced environments while optimizing service delivery to support organizational objectives.
Work experience
Senior Operations Manager (TAGTHAi Application)
KASIKORNBANK2024.03-Current(2 years)Operations Manager (Contact Center)
Gear Inc.2022.08-2024.02(2 years)Operations Support Manager
DemoPower Thailand2020.12-2022.08(2 years)Operations Manager, Client Relationship Centre (Southeast Asia)
Hotelbeds2013.08-2020.06(7 years)BIG Customer Experience Center Team Manager, Thailand
AirAsia2011.07-2013.08(2 years)Operations Support Specialist - Business Process
Agoda2008.09-2011.02(2 years)Assistant Contact Center Manager - Graveyard Shift
Agoda2006.02-2008.08(3 years)Customer Service Team Leader
American Express2004.07-2006.01(2 years)Contact Center Supervisor - English language
AIS - Advanced Info Services Plc.2003.04-2004.06(a year)Data Analyst (Equities Market)
Thomson Reuters1999.09-2003.04(4 years)
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