Songpol S.

Senior Operations Manager (TAGTHAi Application)@KASIKORNBANK
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Summary

Senior Operations Manager (TAGTHAi Application) @ KASIKORNBANK | Operations Management, People Management. Customer Service professional with 20+ years expertise in problem resolution and relationship management. Proven track record in delivering exceptional customer satisfaction through advanced problem-solving and communication skills. Excels in high-volume, fast-paced environments while optimizing service delivery to support organizational objectives.

Work experience

  • Senior Operations Manager (TAGTHAi Application)

    KASIKORNBANK
    2024.03-Current(2 years)
  • Operations Manager (Contact Center)

    Gear Inc.
    2022.08-2024.02(2 years)
  • Operations Support Manager

    DemoPower Thailand
    2020.12-2022.08(2 years)
  • Operations Manager, Client Relationship Centre (Southeast Asia)

    Hotelbeds
    2013.08-2020.06(7 years)
  • BIG Customer Experience Center Team Manager, Thailand

    AirAsia
    2011.07-2013.08(2 years)
  • Operations Support Specialist - Business Process

    Agoda
    2008.09-2011.02(2 years)
  • Assistant Contact Center Manager - Graveyard Shift

    Agoda
    2006.02-2008.08(3 years)
  • Customer Service Team Leader

    American Express
    2004.07-2006.01(2 years)
  • Contact Center Supervisor - English language

    AIS - Advanced Info Services Plc.
    2003.04-2004.06(a year)
  • Data Analyst (Equities Market)

    Thomson Reuters
    1999.09-2003.04(4 years)
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