Conducting effective and independent customer service via emails and telephone communications Providing comprehensive product information to customers Managing open orders and proactively communicating any potential delays to customers Generation and processing of sales leads, contributing to the expansion of the customer base Preparing presentations that effectively convey key information about products Providing crucial CRM-Support and ensuring accurate data administration Supporting Sales Managers and Key Account Managers by creating orders, arranging sample shipments and handling complaints

Analyzing and updating database entries to ensure accurate representation of current customer company data, contributing to data integrity and precision. Providing comprehensive CRM-Support Generating and processing sales leads Proficiently creating web pages utilizing WordPress

Seeking out new clients and developing clientele by networking to find new customers and generating list of prospecting clients Ensuring high levels of customer satisfaction through excellent service

Accurately recording and managing customer orders using SAP Addressing and processing customer complaints Collaborating seamlessly with the factory and shipping department in Poland to coordinate product availability and shipping status Supporting team by promptly addressing and resolving customer inquiries Preparing credit notes and handling additional charges