(6 years 3 months) Description: Transformed Mahindra’s service and after-sales operations in Nepal by driving innovation across products, channels, and customer experience, while building a robust EV infrastructure. Achievements: Grew spare parts Import by 12% over F'25 and exited with ₹268M in FY’26, strengthening the aftermarket business. Expanded after-sales spares business market share from 22% to 29%, solidifying Mahindra’s brand presence. Delivered ₹271.8M spares Retail in FY’26 ( 11% GOLY). Rolled out VF kits -17% contribution to total export, new lubricants, and value- added services, contributing ₹13.4M in royalties and 17% export growth. Installed 38 EV DC chargers.7Exclusive EV Service touchpoints Homologated as one of the region’s most advanced EV service networks. Achieved 94% OSAT, 91% NPS ,while CE and PV segments retention reached 98% and 51.4%, respectively.

(3 years 8 months) Description: Optimized dealer operations and after-sales performance, enhancing profitability, service quality, and customer satisfaction. Achievements: Awarded Elite Club and Lakshya recognitions for high-performing dealers. Drove record accessories revenue of ₹386 per RO. Maintained OSNPS at 84%, ensuring consistent customer satisfaction. Standardized operational metrics like parts consumption and mechanic RO to improve efficiency.

(2 years 3 months) Description: Strengthened dealer engagement and service operations across North East India, improving spare parts performance and operational effectiveness. DQCTC Adherence . Achievements: Delivered ₹3.14 Cr in spare parts revenue while enhancing SPCV growth. Implemented Servigistics system, achieving top dealer satisfaction scores. Introduced process improvements that enhanced operational efficiency and revenue per vehicle.

Description: Enhanced workshop efficiency and service volumes through structured programs and customer-focused initiatives. Achievements: Boosted service volumes by 8% using innovative FFM schemes. Applied PQCDSM and TPM frameworks to streamline operations. Delivered initiatives that enhanced overall customer satisfaction.

(2 years 3 months) Description: Drove service excellence and customer loyalty across seven districts, improving dealer performance and brand engagement. Achievements: Launched First Gen-XT ARD; dealer achieved Rank 1 nationwide in the Good- life loyalty program. Optimized service operations and customer support across multiple districts. Strengthened dealer network and improved royalties.