(1 year 9 months) • Coming up with different business strategies by conducting market research to identify potential customers, business partners, competitors, and market trends. This includes analyzing industry data, customer needs, and market segmentation to identify new business opportunities. • Identifying and establishing strategic partnerships with other companies. This includes assessing potential partners, conducting due diligence, drafting partnership proposals, and negotiating partnership agreements. • Lead the development and maintenance of e-commerce platforms such as Amazon and Shopify. This includes monitoring the day-to-day activity of online stores and the overall performance to achieve goals such as improving user experience, increasing website traffic and sales, and developing brand loyalty. • Execute and lead new projects to increase brand awareness and strengthen market presence, including establishing positive relationships with VIP clients and promoting brand awareness within the college community.

• Managed the full life-cycle of a crypto trust application (Stablecoin to fiat currency custodian supporting Ethereum ERC20, CRM system which managed over 1 billion dollars of fiat currency during the peak time). • Researched blockchain industry trends and new technologies. Assist product manager with finding new products and services. Identified the target market by creating different customer personas. • Provides high-quality service and communications with all clients, manages relationships with new and existing clients to identify and deliver the most effective solutions to meet their needs by using Zendesk & DingTalk. • Triage all issues from initial report through to final resolution, prioritizing and escalating as appropriate. Coordinates communication with internal teams, including other support and technical teams in different countries.

(1 year 10 months) •Assisted customers by taking ownership of each customer journey, resolving cases through accurate, appropriate, and personalized solutions that enhance brand loyalty. •Used a range of systems and digital tools to ensure that the relevant administration is completed and distributed appropriately, in line with the departmental ways of working. •Interacted with customers via phone, live chat, and email dialogue. This includes direct contact from customers, calls for flagship stores, and internal colleagues. •Contributed to the efficient running of the customer service department and play a key role in achieving the contact center service level targets.

• Ensured all customers received excellent service through salesmanship. • Achieved daily sales goal by cross selling, promoting products and translating. • Collaborated with managers, team members, and vendors to achieve the store’s monthly goals. • Successfully assisted customers with product selections, purchases and e- service transactions.

• Researched and prepared various potential client data for managers. • Created and submitted research reports to the senior management team. • Assisted managers to find potential clients and informed them about the possibility of franchising their business.

• Managed and updated spreadsheets with new data to ensure accuracy for managers. • Researched and prepared new insurance products and presented findings to the senior management team. • Renewed customer accounts that were expiring through company’s internal systems. • Collaborated with colleagues to update company data.

• Collaborated with team members to improve customer satisfaction and store reputation. • Demonstrated, explained, and taught customers how to use certain products such as shoe tree, cleaners, and shoe shiners. • Improved customer satisfaction and store reputation by increasing store sale. • Stocked sales with fast fashion inventory