(1 year 4 months) - Execute 90% of effective product demonstrations and technical training sessions for NI and EMONA products from educational platforms, and MirkroElektronika development boards and other products, enhancing customer competency and product utilization. - Delivered expert technical support during pre-sales and post sales stages, resolving complex technical issues with efficiency and precision leading to a 40% increase in customer satisfaction. - Enhanced client relationships, and contributed to a smoother overall experience, driving higher customer retention and sales conversions. - Configured and tested products to ensure optimal performance and reduce errors, meeting customer requirements. - Organized and conducted comprehensive training programs, preparing schedules, agendas, and technical documentation, demonstrating strong planning and organizational skills to deliver products and training services on time, per contractual obligations