Shen
Game Community Manager
MaleProduct ManagerLive in United StatesNationality
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Work experience
Community Manager
Babeltime Inc.2022.08-Current(3 years)Strategically grew and maintained a vibrant Discord game community, increasing membership by 200% to over 5,000 members in 12 months by implementing targeted engagement strategies, including social incitements and community events. Monitor and moderate community trends and topics in Discord and Reddit, conduct regular audits, and gather player feedback to address any potential issues or emerging community trends, increasing the game's average rating by 10%. Improve social media content strategy for the Facebook, Weibo, and WeChat platforms to focus on informative updates and player. engagements, increasing overall followers count by 125%. Design and execute unique community events to drive community engagement and growth, including player-generated content contests and community co-streams, which drew over 5,000 participants. Engaged extensively with community key opinion leaders and volunteer moderators to maintain a diverse and inclusive community environment that received positive feedback from players and developers.Product Live-Ops Manager Intern
NetEase2021.03-2021.08(6 months)Designed community-oriented content publishing and advertising plans for the gaming community app Wangyi Dashen, the most registered community platform for over 10M Chinese NetEase game players. Organized the collaboration event between NetEase Cloud Gaming Platform and NARAKA: Bladepoint and drew over 10,000 new players to participate and subscribe. Secured strategic partnerships with key influencers and content creators to boost participation in community events and successfully reached out to an additional 100,000 potential players.
Educational experience
University of Illinois at Urbana-Champaign
Master of Science in Technology Management - Product Management Track2021.09-2022.08(a year)University of Illinois at Urbana-Champaign
Industrial and Syetems Engineering (Double Major)2015.09-2021.08(6 years)
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