Shawn
SingaporeNationality Singapore
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Work experience
Country Manager
Monitor ERP System Asia2022.09-Current(3 years)Software company specializing in providing enterprise resource planning (ERP) solutions. Focus on developing and delivering ERP software tailored to the needs of manufacturing companies. Aims to help businesses streamline their operations, optimize productivity, and achieve growth through effective management of various aspects such as inventory, production planning, sales, and finance.IT Operations Manager
Kuok Singapore Limited Group2020.12-2022.08(2 years)Kuok (Singapore) Limited is an Asian investment holding company, with diverse operations in digital infrastructure, maritime and real estate sectors.Responsible for delivering excellent IT operations support to valued business stakeholders, ensuring high quality and customer satisfaction. Strive to deliver seamless IT services to our diverse workforce of over 2000 employees.• Lead and oversee IT operations across multiple domestic and international offices, ensuring efficient management of infrastructure, IT security, and workplace IT landscape.• Drive the Service Desk operation center to provide high-quality support for strategic initiatives in various industries. Ensure effective management and prioritization of IT Level 1 and 2 incidents and requests by the ITIL framework.• Collaborate with outsourced vendors to address server, network, and end-user computing issues, while monitoring service performance and asset management.• Implement technology solutions to achieve digital workplace goals, enhancing collaboration and automating business processes.• Provide dedicated Executive Support Services to high-profile individuals, ensuring seamless assistance for important meetings and events.• Drive effective cost management of IT infrastructure and operational expenses to support company-wide transformation and expansion.• Work closely with management teams to develop and execute technical strategies aligned with business objectives.• Mentor a team of 4 managers and 15 engineers, providing daily guidance and fostering their professional growth.Lead Engineer
HTX (Home Team Science & Technology Agency)2020.02-2020.12(a year)HTX is the first of its kind Science and Technology Agency in the world that brings together science and engineering capabilities across the Home Team Departments to transform the homeland security landscape and keep Singapore safe.Oversee the smooth operation and maintenance of server and storage infrastructure in both on-premise and cloud environments. Enable flexible scalability to ensure uninterrupted application and software enhancements as required by the Immigration & Checkpoint Authority.• Develop and deploy customized computing solutions that align with business requirements and government standards.• Proactively oversee projects to ensure timely and cost-effective delivery while maintaining scope.• Optimize application maintenance and support services for consistent system performance and compliance.• Efficiently manage contractors, ICT infrastructure, and service delivery for uninterrupted operations and superior customer support.• Conduct comprehensive risk assessments and implement mitigation strategies for successful project outcomes.• Effectively communicate technical concepts to non-technical stakeholders, fostering alignment and informed decision-making.• Expertly manage Infrastructure-as-a-Service (IaaS) solutions for scalability, reliability, and performance optimization.• Demonstrate proficiency in systems administration across Unix/Linux or Windows platforms for operational efficiency and security.• Strategically forecast and manage the operation and maintenance budget for IaaS Day2 Sustainment and scalability, ensuring optimal resource allocation.IT Manager
Micron Technology2015.01-2020.02(5 years)Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. We deliver the world's broadest portfolio of technologies at the core of today's most significant disruptive breakthroughs such as artificial intelligence and autonomous vehicles.• Oversee Workplace IT operation and services. Ensure digital workplace goals accomplished with the use of technology to improve collaboration, employee engagement, productivity, content management and business processes.• Drive effective management and prioritization of IT Level 2 incidents and requests in accordance with ITIL framework.• Manage Workplace IT project to enable employee's productivity and efficiency improvement.• Deliver Executive support services to VVIP, Vice-Presidents and Executives ensuring highly productive including supporting online meetings, townhalls and events.• Demonstrate familiarity with latest hardware, software and networking technology, as well as industry trends.• Communicate regularly with customers concerning technology integration, operation & services success and risks.• Lead team for IT Service delivery and facilitated best user experience through continuous support, roadshows and training classes.• Drive effective cost management on site IT operating expenditure.• Play key role in capital expenditure budgeting on workplace IT enablement to support company's transformation and expansion programme.• Work closely with management teams to plan, develop, coordinate and execute technical strategies aligned to company's mission, vision and purpose.• Interview, hire, train and mentor 6 engineers and 28 specialists by coaching daily, leading performance reviews and offering constructive feedback.Automation and AMHS Software Section Manager
Micron Technology2010.05-2014.12(5 years)IM Flash Singapore LLP re-startup in 2010. Assumed managerial role on Host Automation, with new responsibility on Automated Material Handling Systems (AMHS) software. In 2012, IM Flash Singapore became wholly owned by Micron and became its fourth facility in Singapore as Fab10.Senior CIM Engineer
REC2009.01-2010.05(a year)REC is a solar energy company founded in Norway in 1996. In 2009, 3 separate sites were built in Singapore, producing polysilicon, wafers, cells and modules for the solar industry, and silicon materials for the electronic industry.Fab Automation Section Manager
IM Flash Singapore LLP2007.12-2008.12(a year)IM Flash Singapore, LLP was formed in February 2007, by subsidiaries of Micron Technology, Inc. and Intel Corporation. The limited liability partnership will primarily manufacture NAND Flash memory - an increasingly important and fast-growing memory technology used in consumer electronics, removable storage and handheld communication devices.Senior CIM Engineer
TECH Semiconductor Singapore Pte Ltd1996.03-2007.12(12 years)TECH Semiconductor Singapore Pte Ltd. is a semiconductor company founded in 1991 and operates as a subsidiary of Micron Technology Inc., engages in the manufacture of dynamic random access memory (DRAM) wafers.
Educational experience
Singapore Polytechnic
Electrical Engineering (Major in Power Electronics)The Open University
Technology with Electronics
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