Supervised daily store operations, staff scheduling, and customer service resolution Handled opening and closing procedures and ensured compliance with company policies Supported front-end team with POS systems and customer interaction

Designed and implemented classroom instruction while managing administrative tasks and parent communication Maintained organized records, scheduled meetings, and communicated professionally with staff and families

Managed all front desk operations including greeting clients, answering a high volume of phones, and responding to inquiries professionally and warmly. Scheduled bridal consultations, maintained calendars, and organized client records Processed floral orders and coordinated with suppliers to ensure timely delivery Provided excellent service for bridal couples and walk-in clients, contributing to strong customer relationships Developed strong customer relationships with clients contributing to repeat business and referrals Built strong experience in logistics, teamwork, and creative problem-solving through hands-on leadership and on site support Supported floral planning and execution for large-scale weddings with up to 800 guests