
SERENA
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MRKETING OFFICER
kinfu realty2024.02-Current(2 years)SERENAFOUNDER OF
JEWELRY BRAND2019.01-2023.01(4 years)Operated a successful second-hand luxury brand store for four years. Built a loyal customer base with 5000 followers on social media platforms. Managed and maintained a website with over 50,000 page views. Provided personalized services to meet customer needs and foster long-term relationships. Stayed informed about luxury market trends to ensure a curated inventory selection. Collaborated with suppliers for procurement and inventory management. Implemented effective marketing strategies to increase brand awareness and sales. Handled customer inquiries and resolved any issues to ensure satisfaction. Conducted market research and analysis to stay ahead of competitors. Managed store operations, including financials, staff training, and compliance.MRKETING OFFICER
DreamtecHandled customer inquiries and provided timely responses via phone and email. Implemented SEO and SEM optimization strategies to improve online visibility and search engine rankings. Developed and managed company's presence on Xiaohongshu (Little Red Book), a popular social media platform. Executed social media campaigns, including content creation and scheduling. Created monthly marketing plans and coordinated promotional activities. Conducted data analysis of advertising campaigns to measure effectiveness and optimize performance. Analyzed sales figures to identify trends and make data-driven decisions. Captured and edited photos and videos for marketing materials. Designed posters and point-of-sale materials (POSM) to enhance brand visibility and attract customers. Responsible for planning and executing marketing and promotional activities for the company's various real estate projects, including online and offline advertising placement, social media operations (Xiaohongshu, WeChat,Douyin, Instagram, Facebook, etc.), and offline showroom setup. Plan and produce short videos, leverage video content marketing to attract target customer groups, and be responsible for post-production editing and publishing on social media platforms. Write marketing planning proposals, develop targeted marketing and promotion plans, and closely collaborate with external partners such as advertising agencies and KOLs to execute. Analyze market data and customer feedback, continuously optimize marketing activity plans to improve project sales performance. Coordinate the work of the company's marketing, sales, and customer service departments to ensure efficient collaboration across all aspects. Write project promotional materials such as brochures and flyers, ensuring accurate brand image and product information delivery. Participate in the planning and development of property projects, provide professional marketing insights and recommendations. Regularly report the progress and results of marketing activities to superiors, and propose improvement suggestions. Understand the characteristics and dynamics of the mainland real estate market, and timely expand the promotion strategy to the mainland market.
Projects
Graphic
Design
Educational experience
HK Metropolitan University
Creative Advertising and Media design2020.01-2023.01(3 years)Hong Kong Community College
2018.01-2020.01(2 years)Tin Shui Wai government
Bachelor of Advertising design2012.01-2018.01(6 years)
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