96% Strong technical support background with relevant experience, but may be overqualified for the role. 1, Full-time undergraduate or above, science and engineering majors are preferred, and Chinese reading and writing skills are preferred; Candidate has an Associate of Science degree in PC Support & Network Technologies/Engineering, which meets the educational requirement, but there's no evidence of Chinese reading and writing skills. 2, 2-5 years of technical support service experience in consumer electronics industry, smart hardware, home appliance industry, and artificial intelligence industry, familiar with customer service workflow; Candidate has 3 years and 6 months of experience as Technical Customer Support Level 2 at Ring, and 7 years total at AWS Ring Inc., which likely involves consumer electronics, meeting the experience requirement. 3, Responsible for providing technical troubleshooting support and remote maintenance guidance for first-line upgraded customer consultation, including but not limited to telephone, video, online communication, work orders, etc.; Candidate's role as Technical Support Specialist at AWS Ring likely involves providing technical troubleshooting support, although specific evidence is not provided. 4, More than 2 years of technical support experience in toC (consumer-oriented) hardware products, and can effectively solve hardware problems encountered by customers during use. Candidate has over 3 years of experience in technical customer support for consumer-oriented products, which meets the requirement. 5, Applicants must be in the eastern and southern cities of the United States. Candidate is located in Greater Philadelphia, which is in the eastern United States, meeting the location requirement.