(3 years 11 months) • Management and execution of training program, including on boarding program for technicians, all aspects of safety, predictive maintenance completion, and troubleshooting. • Identified opportunities for cost savings within operations and staffing. •Track plant KPI for daily direction setting and shift handoffs •Reduced waste and material costs by optimizing resource allocation and inventory management. • Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques. • Prepare reports on plant performance, including production metrics, quality control data, and safety incidents. • Research parts, services suppliers, and plant contractors.

(2 years 1 month) • Cultivate and maintain collaborative relationships with both internal and external stakeholders, providing routine communications regarding upcoming implementations. • Oversee a high-volume of client accounts throughout the project life cycle, from training to the installation of the locker. • Track and manage all project progress to ensure alignment with deadlines and milestones to facilitate on time and on budget delivery. • Communicate with both clients and senior leadership on various aspects of project requirements. • Orchestrate, organize, and participate in training and on-boarding client staff. • Convey project scope, schedule, and budget with both customers and staff. • Ensure projects are effectively resourced and manage relationships with a wide range of groups, including all internal and external project contributors. • Direct the allocation and utilization of resources efficiently and maintain a cooperative, motivated, and successful team.

(1 year 9 months) • Directed and managed all shipping and order fulfillment operations at Amazon’s Tracy facility that services the Northern California region. • Recruited, hired, trained, mentored, and evaluated a team of 100 top- performing professionals. • Coordinated onboarding, offboarding, workflow planning, performance tracking, and the development of innovative retention strategies. • Spearheaded various productivity initiatives that facilitated a 18.2% boost in efficiency and productivity. • Optimized operations by identifying and implementing process improvements to reduce service quality defect incidents by 15%. • Collaborated with management to develop KPIs and best practices to enable optimal quality assurance. • Implemented policies and procedures and delivered comprehensive training programs. • Maintained full responsibility for P&L and expense management. • Managed state and federal compliance and documentation, maintained up to date on company policies and industry knowledge.