Scott Coates, ACC, PHRi

Principal Consultant, Talent Business Partners@Agoda
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Summary

A personable leader, with more than 26-years experience in Asia developing teams, driving People strategy, building tourism ventures, and creating value at all levels. ACC ICF certified coach and PHRi accreditation.. I have lived/worked in Asia since 1999 when I moved to Thailand to co-found specialized luxury travel company Smiling Albino, which I sold my ownership of in 2013 to pursue a career in people development within the travel space. A lifelong learner, in 2011, I spent five-months as a Fellow in the Asia Pacific Leadership Program at the East-West Center in Hawaii, which sent me on a new journey, eventually joining EXO Travel as their Director of People Development. There, I was responsible for designing, and delivering development programs for EXO's 940 team members at 26 offices in 10 countries. Shaping HR strategy, refining succession planning, training systems, and employee engagement were major focuses, while supporting HR teams across Asia. COVID brought an end to this role but opened a new door at Agoda. Now I work within Agoda's Talent Development team as an Organizational Strategy and Development Senior Consultant, refining the effectiveness of teams, working with department heads to ensure their teams are engaged, growing, and delivering business value. We rely on data to drive decisions, helping us to move fast in the creation of training programs and interventions that benefit team members across the organization. I have a strong interest in employee fulfillment, happiness and community engagement. Over the years I've managed multiple community outreach programs in Asia, and have worked as a Team Building Consultant for such clients as AstraZeneca, BP, HSBC and Tetra Pak. I've also written for publications around the world, cycled to Mount Everest Base Camp (Tibet), run half-marathons in 5 counties, and maintain a travel podcast (www.talktravelasia.com).

Work experience

  • Principal Consultant, Talent Business Partners

    Agoda
    2024.02-Current(2 years)
  • Organizational Strategy and Development Senior Consultant

    Agoda
    2021.07-2024.02(3 years)
  • Director of People Development

    EXO Travel
    2016.08-2020.05(4 years)
  • Executive Director

    Malaysia Canada Business Council
    2014.03-2015.07(a year)
  • Co-Founder, Director

    Smiling Albino Ltd.
    1999.09-2013.03(14 years)
  • Team Building Facilitator

    Ascent - Thailand
    2005.01-2012.12(8 years)
  • Freelance Writer/Journalist

    Freelance Writer/Journalist
    2000.01-2012.12(13 years)

Educational experience

  • East West Center

    Certificate, Fellow: Asia Pacific Leadership Program
    2011.01-2012.01(a year)
  • Mount Royal University

    Bachelor of Communications, Journalism, 3.6
    1995.01-1999.01(4 years)
  • SAIT

    Diploma - CTSR, Radio Broadcasting
    1991.01-1993.01(2 years)
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