9 years 2 months

(1 year 10 months)

• Responsible for Lifecycle Planning, Line Architecture and Go-To-Market functions for $450M Global Merchandising Youth business – current ownership of Girls’ Apparel, Golf, & Project Rock Business: Girls +31% from SS22 • Worked closely & developed strong partnerships with product & regional partners to ensure the creation of a focused assortment that best works for all regions and their commercial needs - EMEA +27% & NAM +33% • Developed a strong understanding & application of Girls & Boys’ Apparel Merchant Data, Consumer, Marketplace, Competitor and Trend Insights & Analytics • Led the Global Girls Motion/Movement “Tall to Small Takedown” Strategy. Took key learnings and data from the Women’s apparel assortment and introduced into Girls Growing Moton +200% since SS22 - $1.1M to $3.3M • Led Inclusive Sizing introduction in Youth Apparel - Incremental $2M Revenue Opportunity • Owned First Insights data & imagery, communicated results to regional & product partners to help inform and make data driven decisions on the global line, strategy, pricing, & color • Led the hiring & onboarding process for the Youth Systems Coordinator role • Worked closely with the Global Pricing team to execute competitor price mapping in Youth and update price architecture based of competitor deep dives & data 职位:Systems Coordinator, Global Merchandising: Men’s & Boys Train 职位:Apparel and Footwear, Project Rock

• Lead a team of 30-40 CSRs to resolve customer contacts in various communication channels by building trust, holding weekly scorecard sessions, always being approachable and leading by example • Multitask and prioritize daily to manage and coach teammates while monitoring and managing CRM reference queues to achieve goal of 90% resolution within 1 business day. • Proficient in operating systems: SAP (FMS), Oracle RNT, Armoury, SiteManager, and ADP • Captain for Armour Box: Address communication gaps between Armour Box team and eCommerce by attending weekly Armour Box meetings to speak on behalf of the Contact Center which contributed to significant improvements in the efficiency of resolving customer contacts and implementing new processes to track trends • Generate and compile SAP and RNT reports to analyze and determine trends, resource gaps, order flow, making recommendations for improved customer experience • Project manage the “back to school seasonal hiring process” by tracking deadlines and progress using Excel

• Communicate product and brand knowledge to customers, both domestic and international • Examine, resolve, and address customer concerns and questions • Use of customer and inventory management software (Oracle RNT and SAP) • Support, manage, and grow UA customer base through a various points of contact (phone,email,chat) • Place sales orders for both B2B and B2C accounts • Create and help manage Tax Exempt accounts placing B2B & B2C orders. • Armour Box expert •Assist new hires with customer related inquires •Assist at photo shoot for the Under Amour website with One Kreate, a photography, video, graphic design company •Under Armour Warehouse - Assisted in created RMA's for all incoming returns while transitioning into a new system, FMS (Fashion Merchandising System). •Assist eCommerce Training Manager with on-boarding and orientation of new hires

(1 year 7 months)

-Accurately processed payments including cash, credit cards, debit cards, and gift cards -Assisted in visual merchandising for the store including displays and mannequins -Coordinated and met with brand representatives (Brighton, Pandora) to become more educated about the merchandise sold in the store -Learned and executed sales techniques