Education Abroad Adviser- Advises students from across Penn States 24 campuses to help them go abroad on a wide variety of programs.- Manages a portfolio of programs, ensuring that information provided is up to date and maintain relationships with partner institutions and organizations. Incoming Exchange Coordinator- Helps students from our about 30 exchange partner institutions around the world join Penn State campuses for their semesters or year-long exchange program, including undergraduate and graduate exchanges.- Manages the application process and communications for all incoming exchange partners through the Education Abroad office.- Manages exchange balances and yearly agreements with international partner institutions.- Main contact for connecting incoming exchange students to resources such as systems access, international student services, academic advising, course enrollment, housing, health services, etc.- Helps students adjust to their new campus throughout their program. Education Abroad Marketing & Outreach Coordinator (- March 1, 2022)- Managed marketing and outreach initiatives and efforts of the Education Abroad office to expand awareness and participation in Penn States 350+ programs.- Coordinated the annual Education Abroad Fair in Penn States first hybrid Education Abroad Fair with over 1,000 attendees and 80 exhibitors over a 3-day series.- Helped Education Abroad transition in a large-scale rebranding move managing promotional materials, digital platforms, communications, and resources in accordance with the rebranding timeline.

•Taught two first-year seminar courses in virtual and in-person settings. Led a committee to design and adapt seminar content and materials as needed for 13 seminar sections of a 300-student community.•Helped adapt an international program to a domestic setting while maintaining core learning objectives, including intercultural competencies, goal setting, and resilience capacity building.•Co-led a committee that executes and markets a day excursion open to approximately 800 first-year students. Created a system for fair staffing over the course of 5 weekends. Liaised with local partners, vendors, departments, and organizations. Acted as first-responder during two weekend excursions.•Supervised a team of 4 coordinators responsible for a community of approximately 130 students, including training, project management, performance reviews, and professional development. •Acted as a hearing officer for conduct cases using motivational interviewing and educational hearings.•Successfully managed efficient program and operational purchasing systems to maintain accurate and thorough monthly Concur finance reports maintaining a $180,000 semester programming budget.

•Collaborated with local Japanese partners to create intercultural exchange programs and events.•Improved organization-wide procedural efficiency through thorough a multi-tiered needs assessment, extensive research, and appropriate recommendations to create a sustainable strategic plan.•Collaborated across country offices to assess and update orientation programming for improved student learning and development from successful application through the first weeks at site.•Analyzed messaging, inclusive practices, and resources to identify strategic planning opportunities.•Coordinated and supported residence life, student services and travel, and excursions.

•Designed pre-departure and onsite orientations, individual program learning plans, intercultural training, and re-entry programming for 9 high school students on a month-long program.•Developed and implemented the Japanimation programs social media communication plan.•Liaised with and acted as primary contact for all local partners, vendors, and community members for coordinating events, logistics, student concerns, and programs throughout the month-long program.•Finance Lead: Created and maintained group and individual schedules, logistics, purchasing, cash-handling, currency conversion, and financial reports for a budget of approximately $9,000.

•Fielded program and logistics inquiries from people around the globe, requiring intercultural communication, excellent customer service skills, extensive knowledge of all offered programs.•Improved recruitment and lead conversion efforts for the Summer Intensive and ESL programs by tracking and following up with applicants in Salesforce and tracking deposits in Banner.•Created social media and marketing content using Canva and Smore platforms. Managed content delivery on LinkedIN, Facebook, and Instagram. Evaluated content for accessibility to English-learners.•Worked to improve new staff training through extensive updates to the graduate assistant manual.•Tracked scholarship submissions and awarding through multiple systems, including Banner.•Designed a system for inventorying, purchasing, and checking out materials for 6 language programs.

•Co-facilitated two youth leadership camps of 25 students and 12 local counterparts each, building life skills using evidence-based interventions. Campers then returned to teach their communities.•Wrote and managed an $8,000 PEPFAR Grant to fund the 2017 Girls Leading Our World Camp.•Successful intercultural interactions teaching grade 8 English to 65 students, increasing literacy rates and exam pass rates. Identified leaders in the classes to help tutor and support struggling students.•Facilitated professional development with local teachers on reading comprehension techniques, assessment writing, utilizing group work, incorporating HIV/AIDS awareness into English classes.•Founded an ongoing school program to facilitate open discussions about sexual health and HIV/AIDS.•Developed culture-sensitive youth outreach with local clinic about HIV/AIDS awareness in English and local language. Practiced culturally sensitive communication during challenging and divisive topics.•Acted as Gender Committee’s Communications Manager. Presented improving gender equality in local host communities at a Peace Corps professional development conference in 2017.•Acted as a student advisor for identified local youth leaders to develop youth development programs.

Trained a team of tellers. Operated a cash drawer. Developed interpersonal communication with members and coworkers, while performing problem-resolution in a fast-paced environment. Worked with both English and Japanese-speaking customers. Trained in basic finances, sales, high-risk safety measures, time management, anticipating future needs.

Trained a team of tellers. Operated a cash drawer. Developed interpersonal communication with members and coworkers, while performing problem-resolution in a fast-paced environment. Worked with both English and Japanese-speaking customers. Trained in basic finances, sales, high-risk safety measures, time management, anticipating future needs.

Taught foreign language and English-as-a-foreign-language (EFL) lessons from kindergarten to ninth grade. Designed lessons, games and activities for the local kindergartens, elementary schools and junior high school as well as for the Kahoku International Relations Association. Collaborated with local teachers to construct an English curriculum for the newly mandatory fifth and sixth grade foreign language activities. Participated and helped design the local town’s English conversation classes, international events and local culture and heritage events. Participated in yearly professional skills development conferences and was a presenter in the 2013-2014 year. Collaborated with coworkers and community members in both English and Japanese.

Customer service duties including in-person and over-the-phone interactions. Trained in sales-pitching, product placement, cross selling and upselling.

Customer service duties including in-person and over-the-phone interactions. Trained in sales-pitching, product placement, cross selling and upselling.

Customer service duties including in-person and over-the-phone interactions.Organize equipment and foreign language materials for students and professors.