SANGEETHA

Virtual Key Account Manager
Customer RepresentativeLive in MalaysiaNationality
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Work experience

  • Virtual Key Account Manager

    Concentrix Malaysia
    2021.01-Current(5 years)
    Key Skills: Business Strategy | Consultative Sales | Customer Success | E- commerce Optimization | Digital Marketing | Data-Driven Decision-Making | Multi-Channel Communication | SWOT Analysis | Relationship Management Strategic Sales & Marketing: Influenced customer purchase decisions through consultative selling, needs-based solutions, and targeted marketing strategies to drive revenue growth. Business Growth & Competitive Analysis: Conducted in-depth SWOT analyses to assess market trends, identify growth opportunities, and refine business strategies for improved customer engagement and retention. Data-Driven Decision-Making: Leveraged analytics to evaluate customer behavior, track key performance metrics, and optimize sales and marketing initiatives for better ROI.
  • Assistant Manager, Customer Service Coordinator & In-House Designer

    Kimag Technologies Sdn Bhd
    2016.01-2019.01(3 years)
    Spearheaded customer engagement initiatives, implementing data-driven strategies that enhanced customer satisfaction, strengthened brand loyalty, and improved retention rates. Optimized e-commerce content management, ensuring seamless product presentation, enhanced user experience, and increased online sales performance. Designed high-impact digital marketing materials, aligning brand communication with customer needs to drive engagement and market positioning. Led UI/UX development for company websites, creating intuitive, user-friendly designs that improved navigation, increased customer interaction, and boosted conversion rates.
  • Senior Executive, Conference Sales

    Kexxel Group Sdn Bhd
    2013.01-2016.01(3 years)
    Key Skills: B2B Sales | Corporate Client Relationship Management | Consultative Selling | Revenue Growth Strategies | Business Development | Event Sales & Sponsorships|Negotiation&DealClosing|Networking&Stakeholder Engagement Built strong relationships with corporate clients to drive event sales, sponsorships, and long-term partnerships. Consistently exceeded sales targets using consultative sales techniques and data-driven strategies. Led strategic initiatives to identify business opportunities, negotiate high-value deals, and enhance client engagement. Planned industry networking events to foster collaboration and business growth. Improved customer retention through tailored engagement strategies. Other Work Experiences

Educational experience

  • MULTIMEDIA UNIVERSITY

    Bachelor of Multimedia(honours) (film and animation)
    2010.01-2013.01(3 years)
  • MALAYSIAN INSTITUTE OF integrative media

    Diploma in Broadcasting
    2006.01-2009.01(3 years)
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