
SANGEETHA
Virtual Key Account Manager
Customer RepresentativeLive in MalaysiaNationality
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Work experience
Virtual Key Account Manager
Concentrix Malaysia2021.01-Current(5 years)Key Skills: Business Strategy | Consultative Sales | Customer Success | E- commerce Optimization | Digital Marketing | Data-Driven Decision-Making | Multi-Channel Communication | SWOT Analysis | Relationship Management Strategic Sales & Marketing: Influenced customer purchase decisions through consultative selling, needs-based solutions, and targeted marketing strategies to drive revenue growth. Business Growth & Competitive Analysis: Conducted in-depth SWOT analyses to assess market trends, identify growth opportunities, and refine business strategies for improved customer engagement and retention. Data-Driven Decision-Making: Leveraged analytics to evaluate customer behavior, track key performance metrics, and optimize sales and marketing initiatives for better ROI.Assistant Manager, Customer Service Coordinator & In-House Designer
Kimag Technologies Sdn Bhd2016.01-2019.01(3 years)Spearheaded customer engagement initiatives, implementing data-driven strategies that enhanced customer satisfaction, strengthened brand loyalty, and improved retention rates. Optimized e-commerce content management, ensuring seamless product presentation, enhanced user experience, and increased online sales performance. Designed high-impact digital marketing materials, aligning brand communication with customer needs to drive engagement and market positioning. Led UI/UX development for company websites, creating intuitive, user-friendly designs that improved navigation, increased customer interaction, and boosted conversion rates.Senior Executive, Conference Sales
Kexxel Group Sdn Bhd2013.01-2016.01(3 years)Key Skills: B2B Sales | Corporate Client Relationship Management | Consultative Selling | Revenue Growth Strategies | Business Development | Event Sales & Sponsorships|Negotiation&DealClosing|Networking&Stakeholder Engagement Built strong relationships with corporate clients to drive event sales, sponsorships, and long-term partnerships. Consistently exceeded sales targets using consultative sales techniques and data-driven strategies. Led strategic initiatives to identify business opportunities, negotiate high-value deals, and enhance client engagement. Planned industry networking events to foster collaboration and business growth. Improved customer retention through tailored engagement strategies. Other Work Experiences
Educational experience
MULTIMEDIA UNIVERSITY
Bachelor of Multimedia(honours) (film and animation)2010.01-2013.01(3 years)MALAYSIAN INSTITUTE OF integrative media
Diploma in Broadcasting2006.01-2009.01(3 years)
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