Work experience

• SALES ASSISTANT

  Qatar Airways

  2022.08-Current

  (3 years)

  Present · Increase customer loyalty by providing exceptional customer service. · manage the transactions and uphold the store's standards. · Address pricing disparities, investigate promotion specifications, and compare regular, and special prices. · keep updated about the target and the achievement of the store.
• RECEPTIONIST

  Women's Museum | Marrakech

  2021.02-2022.06

  (a year)

  At the front desk, extending a warm welcome, giving directions, and providing appropriate introduction about the muesum and the exhibition held for visitors. forwarding incoming calls and responding to screenings. daily mail collection and sorting. ·

Projects

• Swissport

  Costumer Service Agent

  2022.05-2022.08

  (4 months)

  Ensured accurate verification of passenger documents, including visas and passports. Streamlined boarding and check-in processes, led to an increase in on-time departures and improved overall sight punctuality.

Educational experience

• Cadi Ayyad University | Marrakech

  Englishh studies

  2018.08-2021.07

  (3 years)

  Language and literature studies

Languages

Certificates