Responsibilities: · Assisted sales team in managing customer inquiries, order processing, and after-sales support. · Liaised between customers and internal departments to ensure seamless communication and resolution of issues. · Provided product information and recommendations to customers, contributing to sales growth and customer satisfaction. · Prepared sales reports, analyzed data, and identified opportunities for process improvement. · Gained rapport with patients, physicians, and representatives to ensure excellent service delivery. · Created efficient filing systems to maintain an organized office environment. · Worked on projects given by Manager and completed them in a timely manner. · Handled all incoming calls and routed them to proper extensions. · Trained new incoming employees on company procedures and customer service techniques. · Collected past due premium payments and processed credit card payments. · Scheduled and re-scheduled appointments for clients. · Organized filing of daily customer documents and miscellaneous data entry. · Assisted in planning and execution of company Open House events. · Accurately entered new client data and client placements into the database. · Managed all outgoing and incoming mail and faxed outgoing paperwork.