Work experience

• Senior Manager - B2B Solution Sales

  Samsung Electronics

  2023.03-Current

  (2 years)

  7 years 1 month (2 years 3 months) • Developed and executed innovative presales strategies to drive revenue and customer satisfaction. • Led high-performing presales teams in crafting customized proposals and demonstrations. • Collaborated with sales, product, and engineering teams to ensure alignment and deliver persuasive presentations to C-level executives.
• Pre sales Manager Display Solutions

  Samsung Electronics

  2018.05-2023.03

  (5 years)

  (4 years 11 months) - Support clients throughout the sales process. - Support the Partner ecosystem by guiding sales strategies. - Develop overall system design strategy, implementation approach, service strategy, and proposal plan. - Develop and Drive consistent Systems Integration & Services strategy for all proposals. product portfolio: Digital signage, video collaboration for education, LED displays, DOOH, content management solution, and control rooms.
• Regional Sales Manager

  SHARP CONSUMER ELECTRONICS MEA

  2015.01-2018.05

  (3 years)

  (3 years 5 months) Handling sales and business development of a wide range of products mainly Digital signage and solutions (Interactive whiteboards, Video Walls...), Responsible for generating revenue and Market Share growth in the MENA region.
• Technical Support Specialist

  Canon Middle East

  2011.02-2015.01

  (4 years)

  Provide regional technical support and training for partners in the Middle East and Africa for the Large format printers, inkjet printers, OCE flatbed printers, and laser printers. Also responsible for spare parts forecasting, product launch events, and print software solutions and document workflow. Warranty claims portal supervision.
• Customer Support Engineer

  Xerox

  2007.04-2011.01

  (4 years)

  (3 years 10 months) Provided technical support to customers via phone, email, and chat, troubleshooting hardware and software issues to ensure timely resolution and customer satisfaction. Collaborated with cross-functional teams to escalate complex technical issues and coordinate solutions, resulting in a 20% decrease in average resolution time. Conducted regular training sessions for internal staff on new product features and troubleshooting techniques, improving overall team knowledge and efficiency. Implemented customer feedback surveys and analyzed data to identify trends and proactively address common issues, leading to a 15% increase in customer satisfaction ratings.
• Customer Service Team Lead

  Nokia

  2005.08-2006.12

  (a year)

  (1 year 5 months) Nokia Level 3 certified service technician. I was a Service supervisor leading a team of 16 technicians, responsible of mobile devices Repairs and quality control. I trained new technicians and made sure they had the proper information to do their job.
• Mobile Phone specialist

  MTC

  2004.07-2005.08

  (a year)

  (1 year 2 months) I was responsible of Mobile phones repair and maintenance including (Nokia,Samsung and Motorola), I was also responsible of spare parts forecasting and tools calibration to make sure the tools are giving the correct readings.

Educational experience

• universite m'hamed bougara de boumerdes

  BASc, Electrical and Electronics engineering

  2001.04-2004.07

  (3 years)
• Al Manhal International School Abu Dhabi

  High School/Secondary Diplomas and Certificates

  1998.01-2000.01

  (2 years)

Certificates