Ryan's Resume

Ryan

Live in United States

Nationality

Summary

92% Strong technical support background with relevant experience and education, well qualified for the role. 1, 全日制本科及以上学历,理工科优先,有中文读写能力优先考虑; Candidate has a Bachelor's degree in Biomedical Engineering, which is a relevant technical field. 2, 2年以上硬件技术支持服务经验,熟悉客户服务工作流程; Candidate has over 5 years of experience in technical support roles, including 3 years as a Field Service Engineer and 2 years as a Biomedical Engineer, which involves hardware support and customer service. 3, 负责对一线升级的客户咨询提供技术排障支撑及远程维修指导,包括但不限于电话、视频、线上沟通、工单等； Candidate's role as a Field Service Engineer involves providing technical support and service, which likely includes troubleshooting and remote assistance. 4, 美国人； Candidate is located in the United States, which implies they are likely American. 5, 工作经验在3-5年之间； Candidate has 5 years of relevant work experience (2 years + 3 years), which meets the requirement.

Work experience

BSH - Field Service Engineer II
Hologic, Inc.
2021.11-Current
(4 years)
•Establish and maintain a high level of customer satisfaction with Hologic's products, support and service. •Responsible for the installation and service of Hologic products (mammography, digital mammography, bone densitometry, and mini c•arms) which include electrical, mechanical and software components. •Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with approved policies and procedures. •Maintain a good customer service reputation by complying with all regulatory requirements and all aspects of DQSM. Show less
Biomedical Engineer I
Crystal Run Health
2019.09-2021.11
(2 years)
•Repair, install, maintain, calibrate, and inspect medical equipment and instrumentation, including life•support equipment. •Perform preventative maintenance and electrical safety testing of clinical equipment, devices, and systems. •Provide technical assistance and instruction to personnel regarding equipment operation. Diagnose and correct system and equipment malfunctions prioritized by importance. •Maintains appropriate and accurate documentation in adherence with policy. •Participate in weekly team leadership meetings. •Oversaw main covid•19 evaluation site for CRHC maintaining equipment and allocating resources for staff to use Show less

Educational experience

The Catholic University of America
Bachelor's degree, Biomedical Engineering
2014.01-2018.01
(4 years)
Eastport-South Manor Junior Senior High School
-
2010.01-2014.01
(4 years)