Ryan's Resume

Ryan

Live in United States

Nationality

Summary

97% Extensive experience as a Community Manager, particularly in consumer tech, including global community building, UGC campaigns, event management, and cross-functional collaborations. Met all criteria and is highly qualified. 1, Community Growth & Operation Experience (User Acquisition, Retention, Activity Enhancement) The candidate has built and managed global communities for consumer-facing tech, growing these communities significantly (e.g., 'SwiftKey Insiders' grew to 6,000+ members), driving engagement and user retention strategies. 2, Familiarity with the US market (social media, user habits, cultural background) Candidate is based in San Francisco and has been managing communities for tech companies in the Bay Area for a decade, demonstrating familiarity with US market trends and user behaviors. 3, Social Media Operation (Facebook, Instagram, TikTok, Discord, Reddit, etc.) The candidate has directly handled proactive and reactive engagement on social media platforms, including Twitter, and engaged with online communities discussing their products. 4, Content Creation & Management (able to plan community content and encourage users to participate in UGC content generation) Candidate has successfully planned community content, such as beta forums and UGC platforms ('SwiftKey Insiders'), and encouraged users to actively create content. 5, Online & offline event planning and execution (event promotion, user recruitment, execution feedback optimization) While explicit event planning isn’t listed, the candidate attended and networked at events for Office Lease Center, demonstrating experience in event engagement and stakeholder interaction. 6, Data analysis capabilities (user behavior analysis, optimization of community strategies) The candidate analyzed community health surveys, user feedback data, and reported insights to stakeholders regularly, optimizing community strategies based on behavioral insights. 7, Must be located in San Francisco Bay Area The candidate is explicitly based in San Francisco, California, per their resume.

Work experience

Community Manager
AppDynamics
2019.05-Current
(6 years)
Responsible for building out an engaged peer•to•peer Community where members are encouraged to share their knowledge and insights with other members. Owner and administrator of our Community platform hosted by Khoros. I help test and confirm the roll out of each Khoros software release to our production instance. Work with cross functional teams by designing and setting up custom spaces in the Community to allow those teams to continue to engage with AppD customers in private and open spaces. Show less
Community Manager
Microsoft
2016.04-2019.02
(3 years)
Helped grow and run SwiftKey's Android and iOS beta programs. The betas worked as a foundation for finding bugs, collecting user feedback and sharing this info to Product, Eng and Marketing teams to help shape the market release. Managed teleperformance to assure there was constant and easy two way communication. Communicated with TP and SwiftKey agents regarding product trending issues, product releases, new support flows/processes and updates to documentation. Collaborated with TP to create Zendesk agent performance dashboards to account for agent accountability, performance and success. Started 'SwiftKey Insiders' private early access community based off a community health survey I ran where the data showed they wanted to test the product. I worked closely with PMs, Designers, UX Researchers and Eng to build out and recruit members from our beta and market apps targeting specific locations, languages and phone types to build a community that looked like our market user•base. Over a two year period, I grew the community to over 6k members and switched to a new custom built platform based off 'Zendesk Communties'. I worked across teams to run 12 successful early feedback projects where I delivered my analysis and recommendations based off surveys and community posts to stakeholders. I was responsible for proactive and reactive Twitter engagement around product releases and general product quality. I spent time in external communities where users were talking about SwiftKey products to engage in the conversation as, 'Ryan, SwiftKey Community Manager' or 'SwiftKey' to make sure the community knew they were being heard. Worked closely with Marketing and Product to ensure product launches went smooth and delivered release sentiment reports to stakeholders based off: Zendesk support tickets, Google Play Reviews, Twitter mentions and other external sources. Managed SwiftKey's swag relationship across different vendors, picking & helping design new swag items. Show less
Community Manager
SwiftKey
2013.07-2019.02
(6 years)
Ran and managed the vip.swiftkey.com beta feedback forums where I would gather information from users and create bugs in JIRA and deliver beta feedback reports to Marketing, Product and Engineering. Was in charge of proactive and reactive responses on Twitter, guiding users to submit support requests and or dealing with support directly through Twitter. Worked with other Community Team members to build out SwiftKey's one•to•many support flow to handle the fast growing user•base while the community team size stayed the same. Engaged with the community by managing the forums and handpicking 5 volunteer community moderators help manage the newly launched User•to•User Support Community to help with one•to•many support strategy. Show less
Freelance Blogger
Office Lease Center
2013.07-2015.12
(3 years)
Was responsible for getting leads for startups looking for office space by attending local San Francisco tech events by networking and engaging with attendees. I would then also blog about the events to help those startups gain exposure by having them mentioned in the Office Lease Center blog.
Blogger/Partner Relations
Planwise
2011.08-2013.06
(2 years)
I ran the company blog Social media outlets. Obtain and manage company partner relations. Market research Software testing Community manager
Banker/ Player
Gaming Management
2010.10-2011.06
(9 months)
Worked at a California Card club as a banker/player. Was responsible that a fair game was played every time and that every player was properly paid if they won, and that their money was taken if they lost the hand.