Led the development and growth of volunteer programs which strengthened community outreach and engagement through tailored initiatives and partnerships. • Secured Spring Grove’s recognition as "Best Local Tour" in City Beat for three consecutive years (2022–2024) by developing training and mentorship structures, recruiting 30 active members, and improving community engagement, resulting in award-winning tours and increased volunteer satisfaction. • Drove a significant increase in event participation and public awareness by creating and managing social media content that promoted events, engaged the community, and raised brand recognition.

Provided hands-on oversight to daily business operations, including inventory management, scheduling, budgeting, financial planning, and revenue tracking. • Improved customer satisfaction by managing client scheduling and communications and providing high- quality beauty services, paying close attention to detail and delivering exceptional care. • Maintained the salon during the pandemic by implementing safety protocols, personalized services, and efficient operations while managing marketing, scheduling, inventory, and client relationships to maintain business growth. Additional Experience