Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures. Provided timely assistance to customers via phone, email ensuring a high level of professionalism at all times. Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.

Recognized as Star of the Quarter for achieving a 98% conversion rate, hiring 270 employees within a year, and onboarding 140 candidates in under 35 days. Spearheaded strategic HR operations, including onboarding and offboarding, developing real-time dashboards that optimized hiring processes, reduced time-to-hire, and improved overall staffing efficiency.

Managed and maintained employee data using HRIS platforms to ensure accurate reporting, compliance, and seamless HR operations. Leveraged employee data analytics to inform workforce planning, identify trends, and support strategic decision-making for leadership.

Managed onboarding and training for new hires, ensuring timely integration and 100% completion of background checks. Partnering with leadership to streamline salary structures, improve incentive programs, and support organizational growth through strategic workforce planning.