Roosa's Resume

Roosa

Sales Assistant

Female

26 y/o

Secretary/Assistant

Live in Shanghai

Nationality Finland

Summary

MBA graduate with experience in cross-cultural coordination, administrative support, and customer service in international environments. Skilled in managing documentation, coordinating complex workflows, and providing assistance in high-pressure settings. Experienced in preparing official materials and consular processes, and collaborating effectively across multicultural teams. Strong communicator with proficiency in Finnish, English, and basic Chinese.

Work experience

Assistant Country Image Coordinator
Consulate General of Finland in Shanghai
2024.08-2025.01
(6 months)
Coordinated diplomatic events, cultural programs, and official events such as the state visit of the President of the Republic of Finland. Hosted Finland's annual Independence Day gala in Shanghai. Conducted research and prepared background materials for reports and speeches, such as discussion points for the Consul General's meetings with the Minister of Foreign Trade and Development. Supported communication tasks, document drafting, and information management. Scheduled meetings with internal and external stakeholders. Ensured timely updates on official social media channels regarding ongoing events. Created social media posts and posters on tools such as Canva and CapCut.
Sales Support Assistant
Normet Oy
2022.05-2023.08
(a year)
Answered customer inquiries and processed order fulfillment while handling supply chain coordination with external logistics partners and internal production teams. Managed shipment documentation, invoicing, and monitored deliveries to ensure accuracy and timeliness. Responsible mainly for customers in South America, Africa, and the Middle East. Updating and reporting on spare part availability on tools such as Excel and Power Bi. Keeping minutes in weekly team meetings.
Customer Service Agent
Savings Bank Oy
2022.05-2023.08
(a year)
Managed customer inquiries regarding daily banking services via phone and email. Demonstrated strong organizational and time management skills in a fast-paced environment. Collaborated with team members to enhance service delivery and customer satisfaction. Assisted in resolving delicate customer issues efficiently. Responsible for handling banking matters of the deceased and underage customers.

Educational experience

华东理工大学
Business Administration
2023.09-2026.01
(2 years)
Master level classes in business administration offering a good understanding of business in China.
Savonia University of Applied Sciences
Business Administration
2020.09-2023.05
(3 years)
Classes in all basic business administration skills.