(1 year 1 month) - Developed and implemented tools using Excel (macros, Power Pivot) to automate reporting, identify price discrepancies, and proactively manage shortages, resulting in improved data accuracy and issue resolution. - Partnered with IT to streamline ROSS mapping updates, demonstrating technical proficiency and cross-functional collaboration to optimize order management within the ERP system. - Facilitated EDI setup for multiple clients, streamlining order communication and improving customer satisfaction. - Provided expert guidance and support to Customer Service team members on order-related inquiries, fostering strong internal relationships and issue resolution. - Leveraged Power BI and Excel to create insightful reports and dashboards, tracking key performance indicators (KPIs) and enabling data-driven decision- making. - Developed tools to analyze order volume trends, identify price discrepancies, and proactively manage shortages, contributing to improved operational efficiency and customer satisfaction.

(2 years 6 months)

1 year 2 months