Resolve 100+ customer inquiries daily via phone, email, and chat, ensuring high satisfaction and retention. Collaborate with cross-functional teams to streamline processes, cutting call handling time by 30%. Address complex customer complaints promptly, reducing escalations by 20%. Boost customer satisfaction scores by 25% while cutting complaint resolution time nearly in half. Optimize workflow by integrating team feedback, enhancing service delivery. Analyze team feedback to refine service processes, improving efficiency.

Analyzed customer feedback, achieving a 90% satisfaction rating. Collaborated with 20+ team members, resulting in 90% positive customer satisfaction. Acted as a resource for troubleshooting and resolving customer issues. Addressed individual customer needs with tailored solutions. Maintained visual standards during opening and closing procedures.

Provided video demonstrations for customer product usage, enhancing user understanding and satisfaction. Produced and edited feature-highlight videos, showcasing product superiority and driving customer interest. Delivered technical support via phone and email, resolving client issues and improving service efficiency. Streamlined client onboarding by enhancing technical support protocols. Employment history

Welcomed and assisted over 100 visitors per hour, ensuring a positive first impression. Verified IDs and documentation for 800+ guests daily, maintaining security and efficiency. Collaborated with coworkers to address customer needs, enhancing overall satisfaction. Connected visitors with appropriate personnel, streamlining their experience.