Work experience

• Sales Engineer Manager

  LG Electronics

  2024.09-Current

  (a year)

  (1 year 1 month) Strong experience in professional displays(LED screens, signage monitors andhotel TV) and B2B technical sales. - Responsible for pre-sales and technical support for B2B professional display solutions for any verticals; - Initially supporting LATAM Pre-Sales teams and now focused in Brazilian market; - Led technical presentations and products/solutions demonstrations to key clients and customers across Brazil; - Technical training for system integrators, partners and customers: on-site and online; - Working closely to HQ engineering, product and solution teams to tailor proposals to customer needs;- - Supported large-scale signage monitors, interactive displays and LED screens projects government BIDs, including site surveys and system design; - Helped increase sales volume and opportunities volume by optimizing solution specification and ensuring post-sale satisfaction.
• Product & Pre Sales Manager

  LedWave

  2024.02-2024.08

  (7 months)

  1 year 3 months Beyond Pre Sales roles, I'm now in charge of new activies such as: - Develop product roadmap and strategy. - Analysis of product forecast and weekly/monthly demands from customers. - Working in special projects and new products.
• Principal Presales Consultant

  LedWave

  2023.06-2024.01

  (8 months)

  - Provide technical consulting to Sales team in order to find better solutions and close opportunities - Provide support during pre-sales process, identifying technical and commercial requirements from customers before designing a final solution - Support Sales team in exhibitions fairs and PoC process - Support Project and Operational teams in pre-installation process - Develop new business and new partners in US and Latin America region - Develop new solution partners such as: interactive solutions, 3D contents, content creation and management for digital signage business - Analyze technical specifications in RFP/RFQ/TR for government BIDs, finding LedWave products to support them - In charge to create technical materials (presentations/comparatives/documents) to support Sales team in technical discussions with clients and partners
• Technical Marketing Manager

  Samsung Semiconductor

  2022.05-2023.06

  (a year)

  (1 year 2 months) Support the design-in activities and business operations by working with cross- functional teams across Engineering, Sales and Marketing teams to secure customer engagements - Work with HQ stakeholder teams such as Marketing, Sales, Product Planning and Development teams to know and understand new offerings, roadmaps and strategies - Develop and build relationships with customers’ teams to understand their technology needs, application requirements and define the best solutions to enable customer’s products - Local technical support interface for BR customers - Engage in commercial/technical discussions with customers - Initiate technical leadership and support to sales staff and customers to develop technical information like company insights for sales presentations to partners/customers - Document and report internally to peers and management on the status progress and results of technical marketing activities. - Attend at industry-related conferences to improve professional knowledge.
• Customer Service Manager - Technical Support

  Samsung Electronics

  2022.03-2022.04

  (2 months)

  7 years 11 months
• Customer Service Supervisor - Technical Support

  Samsung Electronics

  2016.09-2022.02

  (5 years)

  (5 years 6 months) - In charge of Samsung Audio/Video Technical Support (TV, Home-Theater,Blu-Ray, Mini-System) and Computer (Notebook and All-in-one) products. - Responsible for support and provide solutions to engineering issues to all Samsung Authorized Service Centers (ASC) in Brazil. - Leading a team of 10 members in different positions: field engineers, tech contact center analyst, trainer and tech supporters. - Monitoring tech quality KPIs such as: repeated repairs, non-parts usage of ASCs and check their performance weekly basis. - Visiting ASCs in order to audit their internal process, check technical knowledge level and listen their feedback. - Support Contact Center team, updating all products information and common issues to Contact Center agents. - Develop and provide training, all documentation, spec and information to ASCs technicians. - Report to Samsung Field Quality teams in factories, unusual problems and looking for quick solutions. - Follow up all issues and escalate unresolved issues to Samsung factories and/or Samsung Headquarters in Korea.
• B2B Pre Sales Supervisor - Professional Display

  Samsung Electronics

  2014.06-2016.08

  (2 years)

  (2 years 3 months) - Develop new business and new partners for Samsung Latin America subsidiaries: Mexico, Panama, Colombia, Peru, Chile, Argentina and Brazil – working with Sales, KAM and Pre-Sales teams. - Provide technical consulting for digital signage projects and solutions, gathering global references and success cases in order to share best practices to LATAM team. - Support Business Development Managers in Sales, exhibitions and PoC process. - Provide trainings and hands-on sessions about Samsung Digital Signage products and solutions (MagicInfo and LYNK) for distributors, end customers and system/solution integrators. - Identifying appropriate channels and partners in line with solutions and project integration for specific verticals such as QSR, Retail, Transportation and Hospitality. - Support engineering issues of B2B display products as LFD (Smart Signage), Hospitality displays and MagicInfo solutions, LED panels for indoor/outdoor. - Responsible to start developing a certification program to Samsung LATAM partners. - Co-organized with HQ and SAMEX teams a Smart Signage/Hospitality Training to America’s Pre-Sales, in Samsung Mexico, Tijuana – Apr/2015 and May/2016.
• Product Engineer

  positivo informatica

  2009.08-2014.02

  (5 years)

  6 years 8 months (4 years 7 months) - Product engineer responsible for Positivo's desktop and all-in-one (AIO) products. - Large experience with hardware computer, tests and benchmark. - Responsible for document analysis and evaluation of these products such as BOM (Bill of Material), SOP (Standard Operational Procedure), technical specs, guides and manuals. - Execute tests in motherboards and AIOs resulting in report analysis to qualifying them. - Execute WHCK (Windows Hardware Certification Kit) tests in motherboards and AIOs. - Help Process Engineers to identify and improve product assembling. - Production line support for hardware problems. - Support various areas in company: Procurement, Product Development, Government/Corporate Projects, Sales, Purchase, Services. - Usual contact with suppliers in China and Taiwan such as: Pegatron, ASUS, ECS, Shuttle. - Responsible for restructure all products' documentation of desktops and AIOs. - Participated of all-in-one project - Union U850/U950, visiting ODM in China and Taiwan.
• Trainee

  Positivo Informática

  2007.07-2009.07

  (2 years)

  (2 years 1 month) Curitiba
• Web System Developer

  Cinq Technologies

  2007.04-2007.06

  (3 months)

  - Situated at Cinq's client: ALL América Latina Logística. - Responsible for TRANSLOGIC system development utilizing technologies such as C++, ASP, AJAX and Oracle database. * Worked with internal clients to develop specifics reports online. * Improved database scripts allowing to get faster results.
• System Developer

  Invisys - Computer Vision Systems

  2006.01-2007.03

  (a year)

  (1 year 3 months) - Worked with computer vision systems like product inspection, security surveillance, traffic car surveillance and people counter. - Responsible for deploy people counter system in Invisys client, deploying a pilot project on Crystal Shopping Mall in Curitiba, to check the people flow in shopping's entrance. - Development with C/C++, imaging process, Microsoft Visual C++ 6.0, SDK DirectX, GTK, Glade and MySQL.
• Programmer

  IESDE

  2005.07-2005.12

  (6 months)

  - Responsible for IBSystem development utilizing technologies as Delphi, SQL Server 7, Quick Report 7 and FreeVCS. - Also responsible for testing and fixing system's bugs. - Worked with internal clients to improve company's system. - Support to end user.
• Programmer

  KMM Engenharia de Sistemas

  2004.11-2005.04

  (6 months)

  - System development activities utilizing technologies as Delphi, Oracle, Quick Report 7 and FreeVCS. - Support to end user and client's system.

Educational experience

• pontificia universidade catolica do parana

  Project Management

  2009.01-2011.01

  (2 years)
• Universidade Estadual de Ponta Grossa

  Computer Engineering

  2001.03-2006.02

  (5 years)

Certificates