Robert Kong

Senior Technical Program Manager@Amazon Web Services (AWS)
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Summary

Senior Technical Program Manager. -20 years technical project management experience, 6 years people management experience -Thrives in fast moving environment, tested, tried, proven to learn and adapt quickly -Proven ability to work across different cultures, around the clock & weekend support -Excellent prioritization skills in a dynamic environment with minimal guidance -Technical & Communication Leadership with presentation skills -Liaison Experience between External Partners and Internal Business Units -Experienced in Technical Analysis & Development of a Technical Support Department -Ability to communicate Broad Concepts to a Non-Technical Audience -Knowledgeable in PCL, LIDL, VoIP , Fax, Thermal Inkjet Printing, Contract Manufacturing, Production Quality, Customer Field data analysis, escalation management, CAPA, Microfluidics manufacturing -Quality Management System (QMS), ISO 9001, 13485, Capability Maturity Model Integration (CMMI) for Development and Services -Lean and Six Sigma Program Management, PMO, corporate council member, mentor -Quality Systems internal Lead Auditor -Fluent in English, Beginner conversational in Spanish/Portuguese, Beginner in Mandarin Chinese

Work experience

  • Senior Technical Program Manager

    Amazon Web Services (AWS)
    2023.01-Current(4 years)
  • Data Analytics and Quality Systems Department Manager

    HP
    2021.06-2023.01(2 years)
  • Quality Systems Department Manager

    HP
    2019.12-2021.05(a year)
  • Operations Quality Program Lead

    HP
    2011.08-2019.12(8 years)
  • Current Products Support HW Lead

    HP
    2010.07-2011.08(a year)
  • Current Products Support HW Engineer

    HP
    2007.05-2010.06(3 years)
  • Technical Support Supervisor

    MOXA
    2004.02-2007.04(3 years)
  • Technical Support Engineer

    MOXA
    2003.03-2004.02(a year)

Educational experience

  • California Polytechnic State University-San Luis Obispo

    Bachelor's degree, Computer Engineering
    1999.01-2002.01(3 years)
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