Work experience

• Program Lead - AI & Automation

  Nitco Solutions Sdn Bhd

  2024.01-Current

  (2 years)

  (1 year 6 months) • Directed end-to-end presales activities, including solution demonstrations, proposal creation, and stakeholder discussions. • Oversaw delivery management of RPA and intelligent automation projects, ensuring adherence to timelines, quality standards, and client expectations. • Played an integral role in RFP responses, contributing to solution design and pricing strategies to win key business opportunities. • Established and managed vendor relationships, ensuring alignment with project needs and fostering long-term partnerships. • Acted as a bridge between global technology partners and internal technical teams to enable seamless integration and execution of automation solutions. • Led process discovery sessions to identify potential automation opportunities and align them with strategic objectives. • Facilitated Agile practices, including sprint planning, stand-ups, and retrospectives, to optimize team performance and delivery cycles.
• Technical Manager - RPA

  AIA Malaysia

  2022.08-2024.01

  (2 years)

  (1 year 6 months)
• Automation Consultant

  Maybank

  2021.06-2022.08

  (a year)

  (1 year 3 months)
• RPA Consultant

  PricewaterhouseCoopers - Service Delivery Center (PwC SDC)

  2019.06-2022.01

  (3 years)

  (2 years 8 months) Actively participating in the execution of requirement gatherings and feasibility analysis. Leading the build, test and delivery of Process Automation Solutions using UiPath. Conduct current state assessments – identifying Root Cause of Process Terminations, re-engineer process to improve automation potential and defining the target state solution approach. Orchestrator Administration and Deployment Assistance. Implementation of fast document processing using Uipath document understanding. Acting as a mentor and Supporting in Deployment of codes, UAT, Scheduling Assistance as per the process roadmap from a technical standpoint
• Robotic Process Automation Developer

  Cognizant

  2015.04-2019.06

  (4 years)

  (4 years 3 months) • Designing and documenting automated process solutions in accordance with standard design principles and conventions. • Experience in deploying the automation solution into test and live environments. • Automated more than 10+ processes which includes JOBS Batch Monitoring processes, Service Now L1 support ticket automation etc. • Received Award from the customer for a process with 4000 hours annual savings • Documented more than 20+ issue resolution, AD Group creation process, Deployment steps on the Credit Suisse Internal Wiki Page (User FriendlyApproach). • Creating change requests CR’s (Change Requests) for any additional requirements in the designed process and integrating after proper approvals. • Automation of ITIL work (Incident, Service Request and Tasks) health checkup. • Have done Browser Automation, Windows Automation, Surface Automation, MAPIEx, MS Excel VBO, Web Services. • Analyzing, understanding, and documenting the business processes in detail (PDD). Converting requirements to automation-specific design and solutions documents (SDD
• Freelance Web Developer

  Confidential

  2012.06-2016.06

  (4 years)

  (4 years 1 month)

Educational experience

• SRM University

  of Engineering (B.E.)
• St. Augustine's Day School - India

  Computer Science

Certificates