Work experience

• Store Operations Manager

  Wellnest

  2025.08-Current

  (a year)

  Drives 60% operational speed gains via automated order fulfillment workflows and digital tracking tools. Streamlines order fulfillment and supply chain logistics, maintaining high on-time delivery standards. Optimizes inventory management protocols, ensuring real-time stock reliability while eliminating fulfillment delays. Elevates customer experience by standardizing SLA guidelines and aligning service processes with client retention goals.
• Compliance Manager (Client Documentation & QA)

  CHFK Services

  2024.02-2024.08

  (7 months)

  Supervised the client file lifecycle end-to-end, from intake through final delivery, coordinating internally and with external partners to maintain accuracy at every stage. Increased client loyalty by 20% by introducing proactive follow-up communications and real-time customer satisfaction tracking. Reduced administrative errors by 35% by establishing standardized quality-control checkpoints across all active client files.
• Customer Service Coordinator

  CHFK Services

  2023.09-2024.02

  (6 months)

  Cut case processing time by 25% by centralizing, structuring, and maintaining primary client records within Pixel CRM. Raised team digital proficiency by conducting hands-on training sessions on CRM management and productivity tools, significantly boosting team workflow efficiency.
• AI & Digital Product Developer

  Self-Employed

  2018.01-2021.01

  (3 years)

  Built custom bilingual (FR/EN) digital solutions for national & International clients, translating functional requirements into streamlined digital tools. Maintained 100% on-time project delivery by directly leading client scope, milestone tracking, and user experience design.

Projects

• B2C Customer Portal

  AI Developer

  2025.09-2025.12

  (4 months)

  Designed and deployed a secure client portal with individual logins, centralizing real-time product catalogs and full order-to-invoice tracking. Cut support response times to under 10 minutes by integrating AI-assisted ticket pre-qualification with human-led resolution
• Google Drive Bulk-Replication Automation

  AI Developer

  2023.10-2023.12

  (3 months)

  Built an AI-powered automation tool that replicates complex folder hierarchies while preserving permissions and structure, generating 100+ complete copies in under a minute to eliminate native Google Drive limitations.

Educational experience

• Dual Program: ISTRAD & University of Cádiz (UCA)

  Master's in Audiovisual Translation: Dubbing, Subtitling & Localization

  2021.09-2023.08

  (2 years)

  Dual degree focused on website and mobile app localization, voiceover/dubbing, and software adaptation for global digital media.
• Djillali Liabes University

  Master's in Translation & Performing Arts

  2018.09-2020.08

  (2 years)

  Specialized in cross-cultural translation, theatrical text adaptation, and linguistic analysis across Arabic and French contexts.
• Djillali Liabes university

  Bachelor's in English: Language, Literature & Culture

  2015.09-2018.08

  (3 years)

  Comprehensive study of English linguistics, literary history, intercultural communication

Languages