Managed client databases and service records using CRM platforms and data management tools to ensure accuracy, monitor workflows, and optimize service delivery processes. Skilled in troubleshooting basic technical issues and acting as a liaison between clients and technical teams to ensure timely resolution of service-related concerns. Coordinated cross-functional communication using project management software to align technical teams with client needs, enhancing efficiency and client satisfaction.

Performed detailed inspections using precision measurement tools to ensure components met technical specifications and quality standards. Ensured semiconductor chips were packaged using cleanroom protocols and ESD-safe materials to maintain integrity and prevent contamination. Collaborated with technicians and guided test operators to resolve production issues, implement corrective actions, and ensure adherence to testing protocols and quality standards.