Work experience

• Assessment Operations Officer

  CIPD

  2024.07-2025.07

  (a year)

  - Delivering assessment operation activities to ensure the on-time delivery of accurate results, whilst ensuring the confidentiality and security of assessment evidence. - Identifying themes and areas for improvement with recommendations of actions to enhance assessment performance through statistical analysis and reporting of learner, moderator, centre, and assessment performance from internal and external data sets. - Produce bespoke reports including operational and performance data. - Supporting the selection and preparation of learner material for standardisation purposes through liaison with the wider Assessment Operations team and external subject experts. - Creating and updating relevant guidance on assessment platform, systems, and processes for centres. - Delivering on assigned assessment activities to ensure on time delivery of assessment results to centres. - Ensuring the correct configuration of assessment platforms and data to deliver on operational, centres and regulatory requirements. - Contributing to the continuous improvement of assessment operations processes and performance.
• Community Operations Analyst

  Project Management Institute

  2022.11-2024.05

  (2 years)

  - Supporting assigned regional stakeholders, collaborating with chapters regarding policies, procedures, and bylaws, as well as other operational areas, ensuring each chapter is fully capable of operating effectively and efficiently - Reviewing, revising, and recommending chapter policies and identify process improvements to ensure strong chapter operations - Assuring satisfactory service levels between PMI and chapters, partnering with Chapter Engagement Specialists to support successful implementation of projects and adoption of new programs and services targeting chapter leader growth and development - Serve as a resource for chapters and mentors to effectively manage governance issues and questions, addressing and resolving issues when appropriate and escalating to department leadership as needed - Use data from a variety of sources, monitor/report on overall performance for assigned regions - Support chapters in the successful design and delivery of relevant and engaging events - Responsible to review, respond, and approve PMI Chapter by-laws submissions, coordinating with appropriate internal stakeholders to ensure compliance and legal standing within PMI policy - Participate in and contribute to the policy manual development, process updates and documentation, and associated templates, as well as related department operating procedures - Planning and coordinating logistics for internal events - Supporting Europe Partner Success team (sales) - Working knowledge of CRM systems – Microsoft 365 - Working in a fast-paced team environment and support global team goals with a rapidly growing global organisation
• Travel Retail Consultant

  Blackjack Promotions

  2019.11-2022.10

  (3 years)

  2017- November 2022 - Working with a huge team across the airport including agencies, management, and security - Communicating with passengers from all over the world with different needs - Adapted to working in a fast-paced environment
• International Project Officer

  Asfar CIC

  2021.07-2022.01

  (7 months)

  - RESOLVE projects - Assisting with the completion of project objectives and outputs - Project management, traveling abroad to assist with projects with international partners - Digital Talks - Support promotion, identifying potential speakers, creating graphic promotions - Social media/ Marketing and other promo activities (for projects but also in identifying interesting contentto publish) - Other tasks as identified: Research for new project ideas; supporting with country conflict assessment & profiles, contribution of creative and innovative ideas

Educational experience

• University of Westminster

  International Relations and Development

  2018.09-2020.06

  (2 years)

  Modules: Political Economy of Development, Ethics, Dissertation, Oil and Globalisation in Middle East and Central Asia. Dissertation, Kashmir a Territory Without People
• Uxbridge College

  Diploma in Business

  2016.09-2017.06

  (10 months)

  BTEC 90 credit Extended Diploma in Business (Level 3) Modules: Marketing, Finance, Business Accounting
• Bishop Ramsey C of E School

  Sociology

  2014.09-2016.06

  (2 years)

  Sociology

Languages