Ricardo
São Paulo, São PauloNationality
Share
Work experience
Sales Engineer
ABB Brasil2024.02-Current(2 years)Key Activites and Achievements:- Conducting commercial visits to clients with an installed base of ABB robots across the national territory, aiming to strengthen relationships, identify improvement opportunities, and offer personalized solutions for maintenance, upgrades, and other services from the ABB portfolio. - Responsible for achieving and exceeding sales targets for the entire ABB services portfolio, including spare parts, refurbishments, upgrades, preventive and corrective maintenance, maintenance contracts, and services connected to ABB Ability, ensuring continuous growth and customer satisfaction. - Managing the complete ABB services portfolio, from the development of technical-commercial proposals to ensuring the competitiveness and added value of the solutions offered. - Conducting detailed analyses of the sales cycle for industrial robots, identifying optimization and improvement opportunities for clients, contributing to the efficiency of the sales process. - Coordinating proposal requests with the sales support team, ensuring that the offers align with customer needs and company strategies. - Rigorously managing the sales pipeline and opportunities using Salesforce, focusing on maximizing results and meeting established goals. - Responsible for updating and maintaining the installed base of clients in ABBs system, ensuring accurate data for strategic decision-making. - Leading continuous process improvement initiatives, focusing on reducing waste, increasing productivity, and enhancing customer satisfaction.Sales Support Specialist SR
ABB Brasil2016.08-2024.02(8 years)Key Activites and Achievements:- Responsible for the services business Field Service, comprised of: maintenance contracts, preventive maintenance, corrective maintenance, field repairs, installation and commissioning, training, and connected services (ABB Ability Connected Services).- Conducted technical and commercial visits to prospect new proposals, negotiate ongoing proposals, and address customers technical inquiries.- Responsible for preparing technical and commercial proposals for ABB Robotics Brazils installed base, operating in the following sectors: OEM, Tier 1, Food and Beverage, Pulp and Paper, Rubber and Plastics Products, Pharmaceutical and Cosmetics, Oil and Gas, and Metals.- Analyzed technical specifications, service descriptions, and service contract drafts to estimate the materials required and calculate service costs, aiming to create technical and commercial proposals.- Provided technical support for the services portfolio to the internal sales team, distributors integrators, and end customers.- Managed the proposal pipeline in Salesforce, preparing reports and dashboards.- Handled order entry in SAP.- Analyzed clients installed base, equipment life cycle, market analysis, and purchase history tomap the market and devise strategies with the sales team.- Managed customer satisfaction surveys (NPS).- Prepared marketing materials, promotions, and campaigns for product promotion.- Developed price lists and implemented process improvements focused on innovation and productivity in the service area.Sales Support
ABB Brasil2016.04-2016.07(4 months)Key Activites and Achievements:- Responsible for preparing proposals for ABB industrial robot parts and spare parts.- Executed order entry in SAP.- Managed and updated client records in SAP.- Updated the sales pipeline in Salesforce.- Engaged directly with internal and external clients, ensuring effective communication and precise alignment of technical and commercial needs.Technical Sales Consultant
Comercio E Ind. Irmaos Salfatis Ltda2013.08-2016.03(3 years)Key Activities and Achievements: - Represented over 20 industrial automation brands, focusing on identifying and prospecting new clients, resulting in the creation of a solid and high-value client portfolio with recurring customers.- Developed and strengthened strategic commercial relationships, achieving significant sales results and contributing to increased market share.- Provided comprehensive client support, including negotiations and training sessions, aiming to build highly skilled and results-oriented technical teams.- Managed critical processes, including orders and the registration of companies and clients, as well as developing and issuing customized technical-commercial proposals.- Responsible for the technical analysis of projects and the preparation of technical-commercial proposals, tailored to meet the specific needs of clients.Technical Intern
LPEng Engenharia, Comércio e Manutenção Ltda.2012.08-2013.07(a year)Key Activities and Achievements:- Prepared detailed technical reports for the maintenance of transformers and generators.- Provided engineering support in the creation of studies and technical reports.- Developed and managed schedules and targets using specialized spreadsheets.- Created and updated industrial project drawings using technical software.- Organized and managed the report archive, ensuring proper documentation and filing of finalized reports.
Educational experience
MBA USP/Esalq
Project Management mba em gestão de projetosUniversidade São Judas Tadeu
Mechatronics, Robotics, and Automation Engineering graduação em engenharia de controle e automaçãoInstituto Federal de Educação, Ciência e Tecnologia de São Paulo - IFSP
técnico em automação industrial
Resume Search
Nationality
Job category
City or country
Sort by
Contact way
Membership will unlock the resume
Also view