Summary

Work experience

• Senior Business Development Representative

  UiPath

  2025.08-Current

  (a year)
• Cantonese/ mandarin Senior client officer

  ANZ

  2024.12-2025.06

  (7 months)

  Receive client inquiries and navigate through ANZ platform like transactive global, cash asia and transactive Apea via call or call backs and via email. Confirm the details of payment transactions, identify transfer fails or errors by both authorizer and initiators if necessary. Perform KYC of users in Cobra, confirm payment transaction status, guide client to create payment through initiate transaction template, get rate, priority and clearing code. Navigate user access by shadowing user and help client with token and ANZ digital key activation, unblock, reset and replace. Log cases and documentation in Salesforce and PEGA. Show less
• Procurement Global Services Associate- Mandarin bilingual

  Johnson & Johnson

  2024.06-2024.10

  (5 months)

  Handles and assist of concerns inquiries via multiple channels (phone, email, web-form and chats) regarding invoice status and remittance advice. Raise complex transactions to Tier 2 for resolution or third party vendors as appropriate. Identify the reason of mismatch delay or rejects of payment and invoice, check approval flow and download Purchase Order and send to requester. Document the following reference in SFDC and checking SAP, ARIBA/EMP, and ARAVO system.
• Global services associate (HR Operations)- mandarin bilingual

  Johnson & Johnson

  2023.07-2024.06

  (a year)

  Incorporate Salesforce and Workday in daily cases documentation, and reassigning. Document and assist inbound (phone, email, web-form and chats) from J&J employees from China, Hong Kong and Taiwan. Responsible for roles associated with internal HR, operating as receiving inquiries and providing guidance via calls, chats and emails.
• Cantonese customer operations agent

  Thomson Reuters

  2021.07-2022.07

  (a year)

  Act as point of contact for validation, diagnosis, and escalation of customer support issues (Client authorization, initiate confirmation and request informations); Facilitate potential auditors inquiries concerning confirmation.com (CCI) applications and provide standard practices and procedures. Validations and reinspection using Salesforce (SFDC) to ensure authentication documentation is completed appropriately; Contacting auditor and client audits in need of escalation through outbound calls and email. Show less
• RISK
• SMX Convention Center

Educational experience

• University of Santo Tomas

  Bachelor of Fine Arts - Advertising