Work experience

• Analyst, Technical Solutions (Mandarin)

  Visa

  2022.01-Current

  (5 years)

  - performs inbound and outbound customer service operations over email and by telephones to support client contact date updates. - manage client contact data in contact management system through manual data entry. - support the compiling of basic monthly reports, ensuring data accuracy and distributing to internal partners within agreed timeframes. - track monthly and annual tasks to ensure completion within SLAs.
• Mandarin Client Service Coordinator

  Visa

  2018.04-2022.01

  (4 years)

  - performs inbound and outbound customer service operations over email and by telephones to support client contact date updates. - manage client contact data in contact management system through manual data entry. - support the compiling of basic monthly reports, ensuring data accuracy and distributing to internal partners within agreed timeframes. - track monthly and annual tasks to ensure completion within SLAs. - assist with annual "data cleanup" projects as assigned, - lead an email inbox for incoming requests from clients and ensure all response SLAs are met. Show less
• Mandarin Senior Client Service Officer

  ANZ

  2016.02-2018.04

  (2 years)

  Provides quality customer service to institutional clients located mainly in Singapore, Philippines and Hong Kong for cash and trade related transactions
• Mandarin Senior Credit Analyst

  arvato UK

  2014.04-2016.02

  (2 years)

  -assigns credit line and make credit recommendations in accordance with established credit policies and procedures - proactively review requests and decision making recommendations to any change required to individual items or over policy - establish and maintain positive relationships and open communication with all departments in Client/Sales workflow process - maintain complete, accurate and efficient customer credit files - review documents in Mandarin language and be able to extract information and communicate to the account manager or sales handling the customer Show less
• Translator/ Editor/ Reporter

  China Radio International

  2011.02-2012.02

  (a year)

  * Translate and edit news articles from Chinese to Filipino or English and report them through radio. * Create and edit scripts for special programs to be broadcasted on radio. * Report and write news stories for publication or broadcast, describing the background and details of events. * Handle and co-host special programs such as “Filipinos in China” & “Places around China” which are broadcasted weekly. * Joins the planning process for the improvement of our radio programs and the over-all appearance of our website. Show less

Educational experience

• University of Science and Technology Beijing

  Master of Business Administration (MBA), Business Administration and Management, General
• Beijing Normal University

  Language, Mandarin
• De La Salle University

  BS-Business Management w/ specialization in Entrepreneurship, Business Administration, 3.24

Languages