Collaborate with a 5-person team to promote and publicize short-term and semester-length international education programs for undergraduate students through a portfolio of exchange, direct-enroll partnerships, and study abroad providers.•Collaborate with Study Abroad Team on the creation, maintenance, and marketing of over 30 direct-enroll, exchange, and study abroad provider programs.•Assists with creating and managing the Pace study abroad website content to provide program information, promote programs and online application via Terra Dotta.•Research study abroad reentry and develop a handbook and supplemental materials for returning students on personal and professional development strategies for life after study abroad.•Design and develop informational and promotional materials such as the Italian Student Visa Info Session along with an information packet – which includes basic guidelines, a checklist of required materials, and a FAQs page in preparation for their student visa appointment.•Administer study abroad fairs and pre-departure orientations covering topics such as course registration, financial aid, health & safety, and cross-cultural communication.•Advise prospective study abroad students (both US and international students) through 1-on-1 meetings; provide guidance on topics such as academics, visa requirements, and cultural adjustment.•Co-facilitate weekly Abroad 101 info sessions and International Tea & Coffee Hour to engage domestic and international students in order to cultivate cultural awareness and interest in study abroad.

Spearheaded office projects to improve the overall functionality of office performance and duties such as creating office document templates, reorganization of W-2, I-9, I-94 and I-20 filing systems, and new procedures in handling documents overseen by government agencies.

Collaborated with a diverse team of over 100 associates to provide quality customer service to customers, processing transactions, and conducting research of customer satisfaction of services provided within a busy retail environment•Operated cash register to itemize and total customer’s purchases; collect payment and make change for transactions; credit/debit card transactions•Provided interpretation services for Japanese customers on the sales floor on information about in-store products and assistance at the registers