⚫ Managed end-to-end quality programs for all Precision 3000 series workstation (1M+ shipments per year) in product development cycle from NPI to EOL and implemented continuous quality improvement, saving $2M in repair costs. ⚫ Led successful launch of 11 NPI platforms (Desktop / Workstation), achieving less than 0.1% RMA rate in 3 months. ⚫ Collaborated with cross-functional program teams and ODMs to resolve 100+ issues using Root Cause Analysis, pareto analysis, DOE, and 8D reports to prevent recurrence and optimize overall product performance ⚫ Managed risk assessments, trade-off decisions, and mitigation plan to balance quality objectives, schedule and cost. ⚫ Directed field failure analysis (FA) across diverse ME/EE/SW components, driving ODMs and internal engineering teams to identify root causes and implement Closed Loop Corrective Action to secure long-term product reliability." ⚫ Expanded program scope by managing high-impact product quality escalations, orchestrating cross-functional rapid response teams to define containment strategies and mitigate global field exposure ⚫ Designed and maintained automated Power BI + SQL quality analytics platform, replacing manual spreadsheet reviews and increasing issue detection efficiency by 40% across 5 product lines. ⚫ Drove quality improvements by eliminating sources of defects in the design, supplier, and manufacturing process. ⚫ Directed ODMs to conduct comprehensive NUDD analysis, critically reviewing and approving Product Quality Plans (PQP) to ensure strict adherence to design standards and risk mitigation prior to mass production.