Regional Sales Manager - Global Growth MarketsAt Wolters Kluwer Health Learning Research & Practice division i have primary responsibility for meeting and exceeding sales goals and driving profitable growth in accounts within Brazilian territory. Focused on providing key hospitals, medical colleges, medical societies, medical councils and pharmas with electronic access to journals, books, databases, and other online tools, through OVID technologies. Managed exisiting customers accounts and secured renewals by mitigating risk, building a tailor-made solution focused on clients needs, as well as pursuing new business opportunities in brazilian healthcare, research and education market. CRM: Salesforce

Sales Account Manager BrazilJointly with a great team of experts, managed customer relationship and helped promote the Minerva platform in the Brazils health IT market. Totally aligned on the adorable mission of saving lives through technology, mphrX is the best gateway for healthcare institutions to drive digital transformation faster and better. Conducted sales of Minerva and related services in the assigned territory, supported the delivery team in their deployment efforts, track, ensure and improve Customer Satisfaction, unlocking a better patient experience by automating the digital journey, engaging him and connecting physicians and patients, providing them with a single and easy to use platform.CRM: HubSpot

Renewals Manager BrazilManaged renewal accounts at risk within the assigned territory, strengthening the relationship with partners, and unlocking value from data, by mitigating attrition and ensuring renewals revenue. Working closely with internal and external stakeholders, actively listening to customers in order to identify their needs, connecting them with personalized solutions, helping to improve and promote digital transformation in brazilian territory and bringing companies and customers together. Also, jointly with US and Canada Renewals Team, helped on public quoting process to the US Government Accounts, and customer success project, in order to improve customer satisfaction.CRM: Salesforce

Account Executive for Brazilian Healthcare, Pharma, Corporate, Government and Academic MarketJointly managed with the regional manager a portfolio of healthcare, corporate, academic, research, biomedical and government clients (B2B and B2G). Renewed existing accounts. Mapping and developing new business opportunities, improving Customer Service, and conducting Online and Onsite demonstrations of the evidence-based medicine and academic platforms. Trips to the territory assigned.Mastered the full sales cycle and committed to customers satisfaction and improving quality of access to information for customers and end users, and managing named accounts. Skilled in consultative Sales, Software as a Service (SaaS), strategic planning, field sales, presentations and trainning sessions. Responsible for corporate, academic, government and healthcare accounts, improving analytical skills, outbound and inbound marketing strategy, strengthening relationship with customers, market research, competitors research, weekly meetings, and daily reports in CRM. Improving onboarding and supporting customer needs in order to ensure renewal process. A great point to highlight is the 300% sales club award achieved in FY 2019.CRM: Oracle Netsuite

Account Manager Olympic Games Rio2016During this journey as an Account Manager at IMM, a company specialized in entertainment and sports events, i led the commercialization of the Rio2016 Olympics™ corporate assets. During the period, I worked under the individual monthly budgeting goal of over R$1 million, reaching R$40 million in corporate products and sponsorships at the end of the project. Among my daily activities its important to cite: customer relationship programs (exclusive experiences in Olympic box seating, logistics, and hospitality services), as well as management of the International Olympic Committees client portfolio from around the world. Working closely to the C-Level executives, i was able to increase my soft skills such as: Consultative Sales, conduction of training, seminars, education and presentations, and connecting customer with customized solutions. Mastery of full sales cycle.CRM: Hubspot

Senior Account Executive - Hospitality Arena Maracana Promoted to Senior Account Executive at IMM, a company specialized in entertainment and sports events, i was responsible for leading the commercialization of Arena Maracana Stadium Boxes in a 12 month contract with all soccer games and events included during the current year. Also, used to manage the hospitality sales for Rio Open, Rock in Rio and other VIP events. Working closely with marketing, service and legal department, in order to ensure the best customer experience and strengthen the relationship with partners.CRM: Hubspot

Junior Account Executive - Hospitality Arena MaracanãDuring this journey as a Junior Account Executive at IMM, a company specialized in entertainment and sports events, i was responsible for leading the commercialization of Arena Maracanã Stadium Boxes in a 12 month contract with all soccer games and events included during the current year. Also, used to manage the hospitality sales for Rio Open, Rock in Rio and other VIP events. Working closely with marketing, service and legal department, in order to ensure the best customer experience and strengthen the relationship with partners.CRM: Hubspot

Airport International Sales AgentAt Latam Airlines, i was responsilble for customer satisfaction and consultative sales regarding international trips at Santos Dumont Airport. Main tasks were selling international air tickets and assistance to passengers at SDU Airport. Improving skills such as hospitality services, resilience, practice and solution of emergency problems. A success case to outline is the invitation for training of new collaborators at VIX Airport, in Espírito Santo, where I lived for 04 months, assisting and teaching airport system lessons of air ticket issuance, and airport procedures, such as; hospitality, customer service, concepts of resilience and focus on problem solving on land.CRM: SAP

Manager AssistantIn this opportunity i was used to conducting customer profitability analysis and account strategy formulation with the help of product specialists, as required, for both existing and potential clients. Also responsible for a portfolio of clients, managing the opening of accounts, identifying clients needs and goals, providing investment consultation, general financial advise and day-to-day help, and executing the account strategy plan including cross-selling activities or phase-out activities.

Sales & Marketing InternAt Auding i was responsible for managing classes during the day, align outbound and inbound marketing strategy, using my analytical skills in order to leverage consultative sales, assisting teachers and students and selling language course into customized packages.CRM: Adobe

Junior BuyerAs a buyer at comprafacil.com, i was responsible for the fitness line on the website, analysis of competition and the market, enterprise account management, inventory control, negotiation of price, terms and conditions of payment, in order to increase the bargaining power of the company. Management of products that should go up to the site and administration of the entire operational process, presentation of potential products to the board, entregthening the relationship with suppliers, track markup, stock amount, sales rates, among others.CRM: SAP

Backoffice InternIn this opportunity, i was used to and responsible for helping the manager with daily tasks, such as invoices, terms of payment and deadlines reagarding Banco do Brasil warehouse and sending materials to national agencies.