• Manage and grow a portfolio of business accounts, delivering tailored Managed Service Provider (MSP) solutions including IT support, cloud services, cybersecurity, and infrastructure management. • Build and maintain strong, trust-based relationships with key decision-makers and stakeholders across client organisations, acting as the primary point of contact for all account activity. • Identify upsell and cross-sell opportunities within existing accounts, proactively presenting solutions that align with client business objectives and technology needs. • Develop new business opportunities through prospecting, referrals, and networking — consistently working towards and exceeding monthly and quarterly revenue targets. • Collaborate with technical and delivery teams to ensure seamless onboarding, service delivery, and client satisfaction across all managed accounts. • Conduct regular business reviews with clients to assess performance, identify challenges, and present strategic IT recommendations that add measurable value.

• Identified, qualified, and developed new business opportunities within the energy market, with accountability for revenue pipeline and client portfolio growth. • Built and maintained strong relationships with energy suppliers, clients, and industry stakeholders at senior level. • Negotiated and closed complex energy procurement contracts on behalf of clients, delivering significant cost savings. • Delivered expert advisory counsel on energy procurement strategy, leveraging market intelligence and consumption data analysis. • Developed and presented compelling commercial proposals to C-suite and board-level stakeholders. • Monitored energy market trends to provide proactive, evidence-based recommendations to clients and leadership.

• Held full executive responsibility for all operational, financial, and commercial aspects of the business. • Led multi-disciplinary teams, implementing workforce strategies that balanced business objectives with employee wellbeing. • Delivered measurable cost reductions through operational streamlining, improving productivity and profitability. • Oversaw financial management including revenue reporting, supplier invoicing, commission structures, and accounts oversight. • Managed a portfolio of supplier and partner relationships, negotiating commercially advantageous terms.

(Nov 2019 – Feb 2020) • Consistently exceeded KPIs within a regulated, fast-paced insurance sales environment, achieving 225% of weekly sales target. • Served as coach and floor walker, mentoring new starters and embedding regulatory best practice across the team. • Ensured full compliance with FCA standards, GDPR, and data protection legislation across all customer interactions. • Managed complex customer queries to resolution, building lasting trust-based client relationships.

• Managed customer conveyancing enquiries across multiple channels, overseeing governance of legal documentation. • Collaborated cross-functionally with internal departments and external third parties including landlords.

• Managed new and existing customer accounts, delivering consultative energy sales within DPA and GDPR frameworks. • Exceeded sales targets through strategic customer engagement, needs analysis, and pipeline management. ADDITIONAL EXPERIENCE