On the commercial role, my main responsibilities are: - Technical and commercial support to branches and distributors at Italy, Malaysia, Thailand and Canada; - Definition of sales strategies; - Offering complex solutions with LV drives and soft starters; - Building healthy relationship between remote sales teams across the globe; - Technical and commercial training for multiple teams; - Elevator / Lift segment expert and focal point for product support;

In addition to the previous responsibilities as a Senior Service Engineer, the following were added:- Lead the culture of continuous improvement and innovation;- Coordination and delegation of tasks to the service team on a daily basis;- Oversee overall operation of the service department;- Coordinate tasks across functions and departments;- Mentoring work colleagues and subordinates to assure their knowledge skills;

As a Senior Service Engineer, the additional responsibilities were:- Proficient technical based support to the team;- Support on the development of Service partners;- Increased interaction on negotiation with customers;

Main responsibilities at Australian WEG Branch:- Technical assessment for low voltage motors including flameproof motors.- Technical assessment for HV machines.- Commissioning and service jobs.- Field jobs for commissioning and service on LV, HV motors / generators and drives.- Monitoring equipment performance- Feedback to customers (internal and external)- Technical recommendations for engineering departments and field engineers- Management of warrantiesMain Goals:- Development and implementation of internal procedures.- Development and implementation of a standardized process for warranty claims.- Development and implementation of an after sales management module

Main responsibilities:- Coordinate service for India market – Large motors and Generators.- Coordinate service for Small Hydro Plants inside Brazil – Large Generators- Monitoring equipment performance- Feedback to customers (internal and external)- Technical recommendations for engineering departments and field engineers- Management of warranties at SAP systemMain Goals:- Development and implementation of a SAP tool for management (process and financial control) of warranties and opened cases.- Development of courses in electrical subjects for trainees.- Became reference in system on service department.Main external jobs performed:- India: Coordination of maintenance in large generators installed at a thermoelectric site (oil and gas) on the border of India and Pakistan. Also performed the plan and preparation for the start up of Service Department of WEG at India.

Main responsibilities:- Commissioning and Start Up of Large Motors (synchronous, induction and slip ring).- Commissioning and Start Up of Large Generators (Hydro, steam turbine, diesel).- Coordinate service in field on large projects - Contract and management of outsourced manpower- Monitoring equipment performance- Feedback to customers- Technical recommendations for end customerMain Goals:- Became reference in electrical issues on service department.- Knowledge of products installed at the customer.Trips Abroad:- Panama: Commissioning and Start Up of large diesel generators at thermoelectric site. - Peru: Commissioning and Start Up of steam turbine generator at a cogeneration site (sugar cane).- Canada: Commissioning and Start Up of Large Hydro generators including automation, protection and excitation.- Malaysia : Commissioning and Start Up of a thermoelectric generator (Palm Oil site) at Borneo Island.