Lead System Analyst at PTT Digital Solutions Company Limited. As an IT professional with 10+ years of experience, I specialize in leading and delivering robust ServiceNow solutions across various business domains. My expertise spans system architecture, automation design, integration development, and end-to-end workflow optimization. Currently serving as a System Analyst Lead, I drive solution design and implementation for complex workflows and API integrations. I work closely with cross-functional stakeholders to translate business needs into scalable IT solutions, while mentoring junior team members and ensuring adherence to coding standards and agile best practices. My previous roles include Senior Developer, where I built custom applications, advanced scripting, and external integrations in ServiceNow; and Senior Application Support, where I focused on incident resolution, root cause analysis, and platform performance optimization. Skilled in ServiceNow, JavaScript, workflow diagrams, data architecture, ACL, and Agile methodologies, I bring a hands-on, analytical, and leadership-driven approach to every project I take on.