(2 years 8 months) -On-Site Installation and Maintenance: Handle the installation, debugging, and maintenance of robotic products, ensuring optimal performance and reliability. -Comprehensive Technical Support: Provide technical support during the pre- sales and after-sale phase, including developing solutions, drafting proposals, and delivering product demonstrations to prospective clients. -User Training and Market Collaboration: Conduct user training sessions and work closely with internal teams to promote the products and support market sales efforts. -Customer Issue Resolution: Address customer feedback and issues promptly via communication channels such as WhatsApp, phone, or email to ensure high levels of satisfaction. -Knowledge Development and Sharing: Created detailed troubleshooting guides and training materials, streamlining processes and fostering efficient knowledge sharing across teams and clients. -Product Mastery: Develop deep expertise in the company’s robotic products, including performance specifications, operational procedures, safety considerations, and the installation, inspection, and debugging of primary components and parts.

(4 years 3 months) -IT Administrator for Multi-Location Operations: Independently manage the IT infrastructure for a company with multiple operating locations, overseeing all aspects of technology operations. -Comprehensive Device Management: Maintain and support all electronic devices used in the business, including office computers, POS systems, credit card terminals, printers, speaker systems, DVR systems, VOIP phones, and automatic door lock systems. -Expert Troubleshooting: Provide end-to-end troubleshooting services, both remotely and on-site, for hardware and software issues across a diverse range of systems. -Systems Monitoring and Implementation: Design, implement, and monitor critical IT systems, including DNS network filtering for restaurant locations, cellphone tracking solutions for store managers, and an IT ticketing system for streamlined support. -Hardware Expertise: Possess advanced knowledge in assembling and disassembling PC hardware components, including RAM, hard drives/SSDs, graphics cards, and other peripherals. -Application Development: Developed a custom Inspection Checklist app for Android and iOS platforms, enabling Operations Managers to conduct efficient and structured store evaluations. -IT Team Training: Mentor and train new IT team members, ensuring they are equipped with the knowledge and skills necessary to succeed in their roles.

(1 year 11 months) -Customer Support for Payment Terminals: Provide expert assistance to customers with technical inquiries regarding credit card terminals, including Verifone, Pax, Ingenico, POYNT, and other devices. -Remote Training and Troubleshooting: Deliver over-the-phone training and troubleshooting support to merchants, resolving a wide range of issues such as application downloads, internet connectivity, and dial connection problems. -File Deployment and Configuration: Download and configure credit card terminal files, ensuring accurate deployment to meet customer requirements. -Call Management: Handle queued calls from customers and sales representatives, providing prompt and efficient support while maintaining a high level of customer satisfaction.