Work experience

• SW/App/Cloud Tech Associate

  Accenture

  2025.11-Current

  (9 months)

  • Troubleshoot and calibrate AR/VR prototype hardware used for engineering testing. • Execute Python and Bash scripts to automate diagnostics and test workflows. • Perform Android device flashing and OS updates for development environments. • Conduct root cause analysis (RCA) to identify recurring system issues. • Manage inventory tracking and shipping logistics for AR/VR hardware devices. • Process service requests include configurations, access management, and deployments.
• IT Support Technician Internship

  QED

  2024.10-2024.12

  (3 months)

  • Maintained network infrastructure and communication systems, including the setup and troubleshooting of networked MFPs and VoIP hardware. •PC and Laptop Hardware Support. Performed comprehensive troubleshooting and repair of PC workstations and laptops, including replacing faulty RAM, SSDs, keyboards, and motherboards to restore functionality. • Performed network maintenance, backups, and system updates. • Managed Lab Infrastructure & Assets. Oversaw the racking and stacking of network switches and servers; maintained organized rack layouts and cable management to support high-up-time lab environments. • Resolved IT support tickets weekly to maintain operational uptime. • Successfully maintained and troubleshot aging communication systems and proprietary software to ensure continuity during hardware transition periods.

Educational experience

• AMA Computer Collage, Philippines

  Information Technology

Certificates