Provide technical support to employees across the company through remote software, phone, and in-person walk-ins. Troubleshoot both software and hardware issues, including CAT applications, system errors, and device malfunctions. Manage and monitor company devices to ensure smooth operation, applying updates and resolving technical problems promptly. Support hardware setup and maintenance for desktops, laptops, printers, and peripheral equipment as needed.

Actively engaged in learning CAT software, acquiring proficiency to assist technicians effectively and streamline workflow processes. Provided dedicated helpdesk support to technicians, offering prompt assistance and troubleshooting guidance to resolve issues related to CAT software and other technical challenges encountered in the field.

Actively engaged in learning CAT software, acquiring proficiency to assist technicians effectively and streamline workflow processes. Provided dedicated helpdesk support to technicians, offering prompt assistance and troubleshooting guidance to resolve issues related to CAT software and other technical challenges encountered in the field.