PIENG-OR MONGKOLKUMNUANKHET

Product Manager (Promo/Merchant/Buyer)
FemaleVP of Operations/Chief Operating OfficerLive in ThailandNationality
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Work experience

  • Product Manager (Promo/Merchant/Buyer)

    Shopeefood
    2023.08-Current(2 years)
    Stakeholder Collaboration: Work with internal teams on product development, feature requests, and releases to drive adoption and growth Market Research: Analyze market trends, customer needs, and competitors to identify growth opportunities
  • Content/Campaign Operations, Assistant Manager

    Shopee food
    2021.07-2023.08(2 years)
    Team Leading: Build, mentor, and lead several teams of 80+ members,revamping recruitment and training processes. Work Process Setup: Develop and oversee daily operations process—SKU onboarding, voucher creation, and promo and visibility setup and ensuring accuracy of content within SLAs Strategic Process: Optimize workflows and automate processes to improve operational efficiency. Achievements: Recognized for leadership skills and achieving top performance evaluations.
  • Content Operations, Team Leader

    Grabfood & Grabmart
    2019.05-2021.06(2 years)
    Team Leading: Manage a team of 29 people—SKU creation, merchant onboarding, and campaign setup within SLAs Strategic Process: Initiate content processes to support fast-changing business needs Achievements: Reduced turnover rate from 60% to under 10% within two quarters
  • Content, Asst. Team Leader - JOOX, VOOV, and other content apps

    Tencent Thailand
    2015.05-2019.04(4 years)
    Campaign Marketing: Support campaign end-to-end execution from planning to production, analyzing performance to drive downloads and app engagement across DOOH, paid social, and in-app channels Localization Insight: Deliver local insights, content marketing strategy, and trends to Headquarters in China every quarter to align with regional product roadmap
  • Project Manager

    IC Web Agency
    2014.06-2015.04(a year)
    Content and Product Branding: Act as an editor in chief of the product—develop content strategy, branding initiatives, and website design—UX, features and search algorithm and logic Partnership: Develop partnership opportunities and enhanced product positioning
  • Senior Food Writer

    BK Magazine
    2011.10-2014.06(3 years)
    Food Writing: Write feature articles, plan editorial content, and coordinate visual storytelling. Content Planning: Pitch story ideas in compliance with magazine direction, users' interests, and clients' needs.

Educational experience

  • Thammasat University bangkok, thailand

    Bachelor of Arts
    2006.09-2010.07(4 years)
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