Phutthiphong Prasertsang

Engineer, Technical Service
MaleAfter-sales technical supportLive in ThailandNationality
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Work experience

Engineer, Technical Service

DKSH Scientific Solutions
2022.08-Current(3 years)
(2 years 11 months) เทพมหานคร, ประเทศไทย Handles analytical equipment in the laboratory and life science instruments such as PacBio DNA/RNA long-read and short-read sequencing, and Allergan's coolscrupting non-invasive fat reduction treatment for the healthcare business. • Install, calibrate, and configure life science equipment, including laboratory instruments, DNA/RNA sequencers, and diagnostic devices. • Provide regular maintenance and preventive services to ensure optimal performance of instruments. • Troubleshoot and repair faulty equipment to minimize downtime and ensure system functionality. • Offer technical support and training to customers on proper equipment use and maintenance procedures. • Document service activities, including installations, repairs, and calibrations. • Collaborate with the product development and engineering teams to resolve complex technical issues. • Ensure compliance with safety standards, regulations, and company protocols. • Respond to service calls and support customer inquiries promptly and professionally.

Service Engineer

San Ei Tech (Thailand) Co.,Ltd
2019.08-2022.07(3 years)
เทพมหานคร, ประเทศไทย Handles dispensing machines in electronic manufacturing for San-Ei Tech, a Japanese brand. • After sales service (Installation, Demonstration, Repair and Maintenance the Machine condition and provide technical support customer. • Contribute technical knowledge of products and their application to sales team. • Training customer in the field for using of robot and controller • Assists in installing the equipment, analyzes, inspects and reviews findings to determine the solution to the problem that the customer demands. • Performing troubleshooting and supporting over phone with customers as needs. • Demonstration, Troubleshooting, installation, maintenance, and repair on designated equipment. • Coordinate with customers to solve technical issues and provide proper solution

Service Engineer

Hamasho Corporation(Thailand) Ltd.
2016.08-2019.07(3 years)
เทพมหานคร, ประเทศไทย Handles machine for Automation Systems in manufacturing such as Yamaha's Robot and Musashi Engineering's Dispenser. • Design and develop robotic automation systems for production lines. • Program and configure industrial robots, including robotic arms and automated systems. • Troubleshoot and resolve issues related to robot performance and automation systems. • Conduct regular maintenance and upgrades on robotic systems. • Collaborate with engineering teams to integrate robots with other automated machinery. • Perform testing to ensure system functionality, reliability, and safety. • Train and support operators and technicians on robotic system operations. • Monitor performance metrics and suggest improvements for efficiency and cost reduction. • Ensure compliance with industry safety standards and regulations. • Document system configurations, updates, and changes for future reference.

Educational experience

U, U

2012.06-2016.06(4 years)

Certificates

PacBio Field Service Training - Revio MicroCal ITC OMNISEC ONSO FSE Training Vega FSE Training
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