Phutthiphong Prasertsang
Engineer, Technical Service
MaleAfter-sales technical supportLive in ThailandNationality
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Work experience
Engineer, Technical Service
DKSH Scientific Solutions
2022.08-Current(3 years)
(2 years 11 months)
เทพมหานคร, ประเทศไทย
Handles analytical equipment in the laboratory and life science instruments
such as PacBio DNA/RNA long-read and short-read sequencing, and
Allergan's coolscrupting non-invasive fat reduction treatment for the healthcare
business.
• Install, calibrate, and configure life science equipment, including laboratory
instruments, DNA/RNA sequencers, and diagnostic devices.
• Provide regular maintenance and preventive services to ensure optimal
performance of instruments.
• Troubleshoot and repair faulty equipment to minimize downtime and ensure
system functionality.
• Offer technical support and training to customers on proper equipment use
and maintenance procedures.
• Document service activities, including installations, repairs, and calibrations.
• Collaborate with the product development and engineering teams to resolve
complex technical issues.
• Ensure compliance with safety standards, regulations, and company
protocols.
• Respond to service calls and support customer inquiries promptly and
professionally.
Service Engineer
San Ei Tech (Thailand) Co.,Ltd
2019.08-2022.07(3 years)
เทพมหานคร, ประเทศไทย
Handles dispensing machines in electronic manufacturing for San-Ei Tech, a
Japanese brand.
• After sales service (Installation, Demonstration, Repair and Maintenance the
Machine condition and provide technical support customer.
• Contribute technical knowledge of products and their application to sales
team.
• Training customer in the field for using of robot and controller
• Assists in installing the equipment, analyzes, inspects and reviews findings to
determine the solution to the problem that the customer demands.
• Performing troubleshooting and supporting over phone with customers as
needs.
• Demonstration, Troubleshooting, installation, maintenance, and repair on
designated equipment.
• Coordinate with customers to solve technical issues and provide proper
solution
Service Engineer
Hamasho Corporation(Thailand) Ltd.
2016.08-2019.07(3 years)
เทพมหานคร, ประเทศไทย
Handles machine for Automation Systems in manufacturing such as Yamaha's
Robot and Musashi Engineering's Dispenser.
• Design and develop robotic automation systems for production lines.
• Program and configure industrial robots, including robotic arms and
automated systems.
• Troubleshoot and resolve issues related to robot performance and
automation systems.
• Conduct regular maintenance and upgrades on robotic systems.
• Collaborate with engineering teams to integrate robots with other automated
machinery.
• Perform testing to ensure system functionality, reliability, and safety.
• Train and support operators and technicians on robotic system operations.
• Monitor performance metrics and suggest improvements for efficiency and
cost reduction.
• Ensure compliance with industry safety standards and regulations.
• Document system configurations, updates, and changes for future reference.
Educational experience
U, U
2012.06-2016.06(4 years)
Certificates
PacBio Field Service Training -
Revio
MicroCal ITC
OMNISEC
ONSO FSE Training
Vega FSE Training
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