Work experience

• Business Development Executive

  Panache Technohub Ltd

  2023.08-2023.08

  (August 1st - August 31st). Panache has partnered with Microsoft to provide Microsoft Dynamics 365 - ERP, Office 365, Web, mobile and integration solutions and Azure services Description of duties and responsibilities; Lead Generation & Networking: Ability to generate leads through cold calling and networking. Proven experience in developing relationships with key decision-makers in organizations to improve sales opportunities. Communication and Relationship Management Skills: Excellent phone manners and rapport-building skills when dealing with heads of department. Maintain regular contact with key decision-makers through emails and phone calls. CreatingSales Opportunities: Achieve targets and KPIs to set a precedent for other Sales Executive
• Account Manager

  Avenews Ke Limited

  2022.09-2023.07

  (a year)

  Description of duties and responsibilities; Manage multiple accounts for delinquency and debt collection Locate and contact debtors about outstanding obligations Manage client relationship ensuring payments are made on due date Generate leads within your region and manage their application process Strong customer service and relationship abilities to keep the account active Report address changes and maintain files regarding debtors for correct and current contact information Ability to assist with implementation and deployment of services and solutions when and where required Assist your clients with accessing their funds through the Avenews platform and any other challenges they are facing with the App.
• Customer Success Officer & Senior Customer Success Officer

  awamo gmbh

  2019.04-2022.09

  (3 years)

  Awamo gmbh is a German based SaaS providing solutions to Microfinance institutions and SACCOs. Description of duties and responsibilities Create/assign electronic tickets with accurate issue description to ensure customer queries/issues are resolved timely Manage incoming calls and customer queries Identify, assess, and communicate customer needs to enable appropriate action Guide customers through the onboarding process (e.g., meeting arrangements, formalities, classroom and on-the-job training, technicalassistance) Train customers individually and in group sessions on use of awamo’s software Provide support to customers in person, via phone, e-mail, or remotely as and when needed even outside normal business hours Respond to and resolve complex customer issues through incident recognition. Customer Success Manager - Kwara gmbh (15th July - 15th Ausgust 2020). Kwara gmbh is a German based SaaS providing solutions to Microfinance institutions and SACCOs. Duties and Responsibilities. Generating and acquiring new clients, by building up a target list of SACCOs Initiating contact and securing meetings with decision makers Preparing the relevant contracting documents and following through with negotiation, contract signing and relationship management Accelerating client onboarding so they can quickly experience a new life on Kwara Building and teaching the customer success team about successful onboarding of new clients Ensuring clients can use our banking platform better by training their team Spotting problems clients face, and solving the problems with them Presenting the voice of the customer during team meetings and with management Keeping strong relationships with clients and informing them on what is coming
• Origination Director

  East Century Capital

  2018.10-2019.04

  (7 months)

  Duties and responsibilities My role is limited to the point of referral Identifying the deal Introducing East Century Capital to the company Modelling process that involves 3-5 months from engagement to funding