Work experience

• Geek Squad Consultation Agent

  Best Buy

  2024.01-Current

  (2 years)

  · AASP Certification earned to serve clients with Apple branded products correctly during check-in and checkout process, involving knowledge of repair process and parts needed, as well as utilizing Apple’s official ticketing system in junction with Best Buy’s ticketing system. · Diagnose hardware issues of returned products and reimage the operating systems of computers, tablets, and cell phones, and initialize settings of all other devices after testing all device functionality, cleaning, and inspecting, moving device through ticketing systems for sale or repair. · Point of sale system utilization and experience, often assisting when the need arises, to relieve stress at front end registers due to lines forming at checkout. · Provide positive, timely service to customers during the check-in and checkout process, ensuring clients are seen and attended to during their 20-minute appointment window or otherwise set a time to meet with the client. · Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps. · Help set up and troubleshoot, exchange, or begin the repair process of electronic devices for customers. · Monitor service queues and provide accurate status updates to customers at least every 72 hours. · Clearly communicate and partner with fellow agents by following best practices and taking detailed notes. · Shipping and receiving of client products, service parts and products, apple parts and client products, as well as packaging and correct labeling procedures for shipment regulations. · Regularly have performance evaluations and goals discussed with management. · Recognized as having gone above and beyond base job description, to help the store in a timely manner by lowering wait time at checkout, when registers have a line formed and before resuming Geek Squad precinct duties. · 3rd place in micro market for paid memberships sold in April 2024. · Recognized by management for earning 5 star reviews from clients and frequent name mentions to in-store management.
• SRAC Operations Assistant

  Student Union, Inc. of SJSU, San

  2022.11-2024.06

  (2 years)

  · Enforce and interpret all SRAC policies and procedures. · Responsible for knowing day-to-day operations and daily building schedule. · Assist with room and event preparation. · Conduct hourly room and facility counts. · Assist with patron safety to prevent and respond to emergencies. · Maintain a clean and organized environment within the facility. · Communicate with SRAC Professional Staff about equipment issues and custodial needs. · Setup and take-down of sports event equipment. · Work with Guest Services Associates to provide tours.
• Geek Squad Consultation Agent

  Best Buy

  2021.09-2022.01

  (5 months)

  · Provide positive, timely service to customers during the check-in and checkout process. · Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps. · Help set up and repair technology devices for customers. · Monitor service queues and provide accurate status updates to customers. · Clearly communicate and partner with fellow agents. · Troubleshoot client products. · returns and service plan fulfillment. · Shipping and receiving.
• Retail Sales and Stock Associate

  G.H. BASS

  2016.05-2018.05

  (2 years)

  · Frequently complimented by customers on attention to detail and personable interaction. · Maintain a strong customer focus and consistently provide quality customer service. · Promote a positive customer experience by keeping all customer areas clean and present merchandise according to company merchandising standards. · Ring customer transactions, perform register functions and follow company cash handling policies. · Stockroom organization and product picking. · Clean floors, shelves, displays, and bathroom.

Educational experience

• San Jose City College

  Google IT Certificate

  2025.01-2025.05

  (5 months)
• San Jose City College

  Data Analytics

  2024.01-2024.05

  (5 months)
• San Jose State University, San Jose

  Bachelor of Fine Arts

  2018.09-2023.12

  (5 years)
• Gavilan College

  Associate Degree in Art

  2012.06-2018.05

  (6 years)

Certificates