•Conducted real estate market analysis to identify potential investment properties for flip, sale, and rent•Manage renovation projects to meet established target timelines and budgets, and ensure to maximizing profit•Coordinate with vendors and contractors for supplies and services •Analyze market tends, determined competitive pricing, and provide economic advice to buyers and sellers •Promote properties sale and rent through advertisements and digital campaigns, and participating in multiple listing service

•Analyzed data and identified opportunities to enhance performance of the operation team•Planned and implemented strategy for process improvement•Initiated special projects for leadership programs to develop both new and current leaderships in various aspects of communication, incentive actions, and goals setting progress•Identified process breakdowns by performing root cause analysis and implementing solutions that deliver upon customers concern resolution requirements•Oversaw operational responsibilities of the hiring process

• Operated a team through periods of change by displaying motivating and encouraging behaviours • Analysed performance and identified development areas to ensure quality effectiveness by coaching, training and supporting to both team members and customer service agents across the side • Collaborated with peers to ensure departmental metrics are achieved • Managed to set objectives and determined actions in order to drive continuous improvement of customer service and create a positive work environment through employee engagement• Facilitated as an escalation point for complex issues to deliver win-win solution for company and stakeholders

• Directed workforce and strategies of an operation team for Europe and Africa market with 15 to 32 FTE• Drove end to end business transformation from Europe Hub to Bangkok Hub recruiting audience, arranging training, planning operation strategies, organizing business implementation to ensure smooth transfer of business• Established efficient business implementation strategies by analyzing process and protocol, engaging in adhoc project, setting goals in order to optimize business performance, reducing cost and enhancing customer satisfaction • Analyzed team’s productivity and created reports to ensure team delivered high-quality customer service to both internal and external stakeholders• Conducted one on one meeting, team meeting, Mid-Year and Year-End review in order to improve efficiency and effectiveness of both individual and team performance by taking feedback, coaching, and developing employees’ attitude, mindset and skills• Served as an escalation point for difficult and sensitive issues by coordinating with managers and other departments to provide effective solution for company, suppliers and customers

•Directed workforce and strategies of an operation team for Europe market up to 32 FTE•Drove end to end business transformation from Europe Hub to Bangkok Hub • Recruited audience • Analyzed and identified proactive solutions around process, productivity and service delivery • Oversaw and coached team to ensure team achieving SLA, KPIs, and customer satisfaction • Identified and arranged training and development where team members needed•Conducted one on one meeting, team meeting, Mid-Year and Year-End review •Served as an escalation point for difficult and sensitive issues

•Supervised and implemented social media strategies to enhance restaurant’s band awareness•Created content on social media focusing on Thai community in NY Face Book’s page to created buzz on Thai customers and achieved100% increasing of Thai customers dine in the restaurant within 2 weeks after start working•Assisted customer in menu selection, provided accurate and detailed information, and value added selling

• Maintained stock shelves and keep all food court’s facilities clean and ready to be used•Prepared and maintained food quality to meet the sanitation and standard of restaurant •Operated machine and registered merchandise in order to manage cash for sold items

•Provided excellent customer service by serving individual customers requesting, handling all complaints and concerns•Assisted customer in menu selection, provided accurate and detailed information, and value added selling•Worked in conjunction with coworkers to ensure customers satisfaction